Boletin Octubre 2021 - Aranda Software

Entérate de todas las noticias y novedades que trajo el tercer trimestre del 2021

Somos la primera empresa latinoamericana en recibir la certificación Pink Verify® ITIL 4® para 11 prácticas

Continuamos demostrando nuestro compromiso por ofrecer soluciones de vanguardia alineadas a las mejores prácticas de la industria, buscando mejorar la experiencia de prestación de servicios en las compañías latinoamericanas.

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Reconocidos medios de tecnología en LATAM informaron la certificación

SmartTalk Service Management de Alto Desempeño

Descubriendo los Nuevos Sabores de la Mesa

Junto a nuestro partner AQuanta nos reunimos con diferentes clientes invitados para mostrarles las integraciones y nuevas funcionalidades de nuestra mesa de servicios, siempre atendiendo a las necesidades de la industria.

SmartTalk Service Management de Alto Desempeño

En compañia con iUNGO compartimos con 17 empresas de Centroamérica nuestro SmartTalk, en el cual conversamos sobre cómo gestionar los casos desde un único punto de contacto de manera automatizada, mejorando la experiencia de usuario externo e interno en las organizaciones.

SmartTalk Construyendo el Éxito en la Gestión de Servicios TI

Para esta oportunidad nos conectamos con más 200 personas de diferentes empresas de Latinoamérica, en este espacio hablamos sobre las funcionalidades determinantes que permiten construir un nivel de madurez para generar valor y agilidad en la gestión de servicios TI de las organizaciones.

Aranda Software Ambassadors

Formando líderes en el conocimiento de la industria

Se llevaron a cabo exitosamente dos sesiones de capacitación de Aranda Virtual Support, en esta oportunidad tuvimos a más de 320 asistentes vinculados a nuestro programa de embajadores.

Novedades de nuestros productos

Presentamos las nuevas funcionalidades de nuestras soluciones, atendiendo siempre a las necesidades actuales de nuestros clientes y de la industria. A continuación, exponemos las actividades y avances generados en este periodo:

Aranda Field Service AFLS

At the end of the first quarter of the year, the Aranda Field Service team released version 9.17.0 including improvements in the native integration with Aranda Service Management (ASMS), improving performance and diagnostic options; improvements in the mobile console on the display of additional customer fields; as well as improvements in Assistme, the customer console, facilitating the creation of cases by the customer himself.

The native integration between AFLS and Aranda Service Management (ASMS), allows to configure and integrate field tasks between one or more projects of these two products: it allows to create field tasks from the ASMS specialist console and manage them from the web consoles of both products. This combination provides customers with a solution that allows them to properly address requests at the service desk with field work.

If you want to know more, contact us

Aranda Device Management (ADM)

The new version of Aranda Device Management allows the update of the conserver on local servers using distribution projects, allowing administrators to update the software manually or via the management console. In addition, the new ADM agents include several security enhancements, offers higher levels of encryption and limits connections for the use of TLS 1.2 and 1.3 protocols. Considering several security requirements, the new versions have changes in the requirements for installing and updating ADM. It is recommended to review the release notes release notes.

If you want to know more, contact us

Aranda Enterprise Mobility Management

Aranda Enterprise released Mobility Management version 9.27 including improvements in factory reset tasks for devices and allowing security locks after reboot. This new version includes improvements in the device binding architecture, improvements in the performance of queries and reports, and improvements in the handling of Aranda Content Management permissions on Android 13 devices, among others.

If you want to know more, contact us

Aranda Service Management

During the first quarter of the year, we highlight the following improvements included in Aranda Service Management Suite (ASMS):

New API Manager available in the rules engine, which facilitates integration with third-party systems and, under any condition as part of case management, knowledge articles and CIs, can send information to external systems that use Webhooks (APIs), such as ERP systems, CRM, software version control tools, integration management and continuous deployment, among others.
Automatic import and synchronization of users with Azure Active Directory, through a configuration wizard in ASMS administration. Allowing the automatic creation and update of both end users and technicians that are associated with case management, without requiring the publication of an Active Directory (On Premise) on the Internet.
Visual improvements in the creation of cases through ASMS bots (in Teams and WhatsApp), allowing to navigate through the category tree as the conversation progresses and thus favoring the use of bots as automated channels of communication with end users.
New condition "File attached" for the rules engine, allowing to validate when a file (private or public) is attached to a case and from this event, to execute actions of the rules engine (e.g. notification via mail, modify the case, create related cases, among others).
Performance improvements in the processes of massive loading of management concepts into ASMS (import and export), reducing time and effort in configuration activities (e.g. creation of new projects).

If you want to know more, contact us

Continuamos capacitando a nuestros clientes en toda Latinoamérica.

A través de sesiones remotas nuestros expertos lideraron estos valiosos espacios de capacitación.

Aranda Service Desk Fundamentals: Del 02 de agosto al 06 de agosto.
Embajadores Aranda Enterprise Mobility Management: 19 de agosto y 26 de agosto.
Aranda Service Desk Expert: Del 20 de septiembre al 24 de septiembre.

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Conoce los contenidos más relevantes que compartimos en este trimestre con nuestros clientes, canales y aliados. En ellos informamos contenido de valor para de la industria a nivel regional y global.