We received the Pink Verify® ITIL 4® certification for 11 practices
We continue to demonstrate our commitment to offer cutting-edge solutions aligned with industry best practices, seeking to improve the service delivery experience for Latin American companies.
We have a new Portal Partner
All the tools and resources our Partners to make the most of our alliance.
We continue to strengthen the relationship with our ambassadors
During this period, three training sessions were held, in which we had more than 178 attendees, linked to our ambassador program.
Events
Event with Colombia channels
We were with the representatives of our channels strengthening ties to continue promoting digital transformation in LATAM companies. We appreciate the participation of each of the attendees.
Event with Costa Rican channels
We met with our channels in Costa Rica to share a space and continue strengthening ties with our channels.
Andicom 2022
We were part of ANDICOM 2022, the most important International ICT Congress in the region that took place in Cartagena de Indias from August 31 to September 2.
We were sharing with our visitors experiences of digital transformation of digital transformation that have generated business value to the most important companies in LATAM.
Latin America Customer Forum 2022
HP opened the doors of a new Latin America Customer Forum which took place from September 6 to 9 in Miami.
On this occasion, we had the pleasure of attending this great event that brings together important experts in technology and contributes to the digital digital transformation with innovations to the challenging environment that companies in the region are currently facing.
7th Latin American Congress Technology and Business Digital America 2022
On September 7 and 8, we attended the 7th Latin American Congress on Technology and Business Digital America 2022, an event that brings together more than 5,000 opinion leaders, authorities and stakeholders. stakeholders of the IT industries.
AmITIC 2022
We are pleased to be part of the V International Congress on Ambient Intelligence, Software Engineering, e-Health and Mobile Health - AmITIC 2022.
This event allows students, teachers and researchers to interact with experts in different areas of Information and Communication Technologies.
On this occasion, our Commercial Director gave a lecture on High Performance Service Management.
CERTIFICATIONS
In order for our customers to have a better command of our solutions, we provided tools and knowledge through remote sessions in which our experts led these valuable training sessions.
- Aranda Service Management: March 22 to March 25.
- Aranda Device Management: July 13 to July 15.
- Aranda Service Desk Fundamentals: August 22 to August 26.
News about our products
Aranda Field Service
In addition, during this quarter, the AFLS user manual was updated to include instructions on all modules and to address suggestions from clients. Progress was made on the design of the new event management module and a first version was released. We also corrected bugs and stabilized the user interface by combining components in the framework Backbone framework (used in previous versions of AFLS) and components in React (which will be used from now on). In addition, the team updated the software to use the new Aranda library. commons 9.7 library and new tests were incorporated to review this change.
Aranda Device Management (ADM)
The new version of Aranda Device Management allows the update of the conserver on local servers using distribution projects, allowing administrators to update the software manually or via the management console. In addition, the new ADM agents include several security enhancements, offers higher levels of encryption and limits connections for the use of TLS 1.2 and 1.3 protocols. Considering several security requirements, the new versions have changes in the requirements for installing and updating ADM. It is recommended to review the release notes release notes.
Aranda Enterprise Mobility Management
Aranda Enterprise released Mobility Management version 9.27 including improvements in factory reset tasks for devices and allowing security locks after reboot. This new version includes improvements in the device binding architecture, improvements in the performance of queries and reports, and improvements in the handling of Aranda Content Management permissions on Android 13 devices, among others.
Aranda Service Management
During the first quarter of the year, we highlight the following improvements included in Aranda Service Management Suite (ASMS):
- New API Manager available in the rules engine, which facilitates integration with third-party systems and, under any condition as part of case management, knowledge articles and CIs, can send information to external systems that use Webhooks (APIs), such as ERP systems, CRM, software version control tools, integration management and continuous deployment, among others.
- Automatic import and synchronization of users with Azure Active Directory, through a configuration wizard in ASMS administration. Allowing the automatic creation and update of both end users and technicians that are associated with case management, without requiring the publication of an Active Directory (On Premise) on the Internet.
- Visual improvements in the creation of cases through ASMS bots (in Teams and WhatsApp), allowing to navigate through the category tree as the conversation progresses and thus favoring the use of bots as automated channels of communication with end users.
- New condition "File attached" for the rules engine, allowing to validate when a file (private or public) is attached to a case and from this event, to execute actions of the rules engine (e.g. notification via mail, modify the case, create related cases, among others).
- Performance improvements in the processes of massive loading of management concepts into ASMS (import and export), reducing time and effort in configuration activities (e.g. creation of new projects).
Change and Sustainability
The team of cambitions and sustainability liberThe team released several updates to ASDK version 8 and ADM version 8. These new versions include enhancements to their operation with Albi, the chatbot available in Microsoft Teamsand a new chatbot that works in WhatsApp.
SECURITY
Improved security for Email configured with Office 365
Following the announcement made by Microsoft to disable basic authentication in Exchange Online and Office 365, we implemented modifications to the reception and sending of emails and notifications from the ASMS, ADM, AEMM, AFLS and AQM consoles to support more secure token-based authentication schemes. These changes included adjustments to the email server configuration and modifications to all processes for sending documents, alerts, as well as obtaining emails. These changes were announced to all our customers and, in conjunction with the technical support team, have been implemented for all those who require them.
Aranda Blog
- 4 key factors for choosing the ideal service management software for your company
Keep up to date with our content on social networks
Learn about the most relevant content we shared this quarter with our clients, channels and allies, content of value for the industry at regional and global level.
Aranda data Safe
Innovationland Summit 2022
Certification PinkVerify
Aranda + Intel
Aranda Patch Management