We share with you the ITIL 4 ITSM (Information Technologies Service Management) Best Practice Guide covering the broader context of customer experience, value streams, digital transformation and frameworks to optimise your organisation's operation.
Guiding principles in the ITIL 4 IT management experience.
The Four Dimensions of Service Management and the service value chain in ITIL V4.
Best practices for general administration, service management and technical management in ITIL 4.
ITIL 3 vs ITIL 4
Aranda Suite V9 has passed the ITIL® software schema in Gold Level certification for the following processes:
3. Request Fulfilment
4. Service Catalogue Management
5. Service Portfolio Management
6. Incident Management
7. Problem Management
8. Service Asset & Configuration Management
9. Service Level Management