Deliver seamless service experiences with our ESM/ITSM helpdesk solution
and improve your company's productivity with AI-powered automations.
Record and monitor all your company's service requests on an omnichannel Service Desk platform that facilitates centralized ticket management.
The satisfaction of our customers
speak for our solutions.
Aranda Software has been particularly helpful in centralizing multichannel support, by enabling new means of communication between users and the university's IT department.
Diana Ramirez
Director of IT Services
Education sector, Colombia.
Aranda Service Management has more than 1,300 plug-and-play integrations
Frequently Asked Questions
Of course! With Aranda Service Management, you can digitize processes from any business unit: Human Resources, General Services, Marketing, Customer Service, among others... all in one tool!
Of course! Aranda Service Management helps centralize and manage cases from any business unit, including IT. You can link the assets affected to different cases and thus detect those assets that fail most frequently, as well as view online information about these assets and take control of them at any time (thanks to Aranda Device Management). Business: Human Resources, General Services, Marketing, Customer Service, among others... all in a single tool!
Aranda Service Management's artificial intelligence (AI) helps improve the user experience with different Help Desks, encouraging users to self-serve and only seek assistance from a person when truly necessary. This optimizes service delivery costs and provides 24/7 support. AI also empowers the staff of any Help Desk by providing them with tools that facilitate their daily tasks and the way they communicate with their users. If you would like to see some examples of how a Help Desk is empowered by Aranda Service Management's AI, we invite you to watch the following playlist on our YouTube channel: ALBI powered by Artificial Intelligence.
It's very simple! At Aranda Service Management, only Help Desk agents (who handle and resolve cases) need to be licensed.
You can breathe easy! Both end users (those who create requests) and approvers (those who decide on the specific handling of certain requests) are unlimited in Aranda Service Management.
Absolutely! Aranda Service Management can be used anywhere in the world, at any time. Thanks to our as-a-service solutions, your organization doesn't have to worry about a thing! We take care of delivering the highest levels of security, availability, and continuity in the Aranda Software cloud.
That's right! Aranda Service Management is in the global Top 10 for ITIL-certified solutions. And it's not just us saying so, it's PeopleCert (the authors of ITIL): thanks to our 15 certified ITIL practices, we help our customers digitize their processes and Help Desks with best practice recommendations, right from day one!
The security of your data is at the heart of our daily work. At Aranda Software, we have strict security controls in place at the process, personnel, and technology levels to ensure the confidentiality, availability, and integrity of our customers' data at all times. We demonstrate compliance with these controls through the ISO 27001:2022 standard, for which we are certified. If you need more information about how we manage the privacy and security of your data or that of your organization, please do not hesitate to contact us! We are also available to answer any questions you may have at sgsi@arandasoft.com