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Improve efficiency and lower costs throughout the company, ask us how:
Why use Aranda Service Management?
Problems / Situations to improve or objectives to achieve achieve
Increase efficiency and efficiency and lowering costs is a fundamental requirement for survival survival given the highly competitive highly competitive of all markets and industries. IT areas and Helpdesk and Support Centers are no strangers to these demands and are increasingly being asked to optimize them by the business.
Improve the quality of servicethat is: reduce service times, i.e. of attentionincrease resolution levels in first contact first contact, 7x24x365 coverage, among others., is fundamental to achieve key objectives such as the customer satisfaction (Internal or External)the increase of productivity productivity and the decrease in downtime for the business for the business.
Have 360º visibility and traceability of IT events, incidents, problems, requirements, changes and assets has become indispensable in a world where enterprises massively deploy infrastructure components, applications and services. companies massively deploy infrastructure components, applications and services. Without this level of detail it is impossible to to know and measure IT performance performance, make decisions decisions prioritized by business value, allocate, direct and supervise the work of teams, capture and maintain evidence, among others.
Building a digital work environment is a requirement of the new generations of employees, they want to find in their company the same options they have in their personal lives lApps and Virtual Agents are essential to create this type of environment. environments. For these employees IT performance is measured by the digital experience offered by the Help Desk and Support Center.
Increase efficiency and efficiency and lowering costs are a fundamental requirement for survival survival given the highly competitive highly competitive of all markets and industries. IT areas and Helpdesk and Support Centers are no strangers to these demands and are increasingly requested to optimize them by the business.
¿What is Aranda Service Management?
Its capabilities go far beyond more beyond the technology required for the operation of the Helpdesk and Support Center, with Aranda Service Management you can implement the operating model for areas such as infrastructure, databases, applications, cybersecurity, among others.With Aranda Service Management, you can implement practices and processes for:
Incident Management
Keep track not only of failures reported by customers but also those identified by monitoring and observability platforms. Enable you to quantify and understand the number of outages and degradations occurring on your servers, network, databases, applications, end-user devices.
Problem Management
Assign your infrastructure, middle layer and/or application specialists the responsibility for identifying and resolving the root cause of frequent failures or those which that, although unique, have had a significant impact on the business. Keep a backlog of application errors in an integrated manner and publish in the knowledge base how to temporarily resolve (Workarond).
Requirements Management
Keep track of all requests from your customers, but also of requests that are made between IT teams. E.g. Restoration of a database backup, creation of a database, creation of a virtual machine, enabling a network port, providing physical access to a data center or technical room. Know the occupancy level and capacity of your equipment, identify patterns in your operation from facts and data.
Improve efficiency and lower costs across the company
Aranda Service Management allows you to enable aomnichannel omnichannel experience experience for your customers that includes:
Transaction Web Portal
Portal accessible via web or mobile application for users to request assistance and support services.
Mobile Application
App for iOS and Android so customers can interact with your service center from anywhere, anytime.
Improve efficiency and lower costs across the company