It is a platform where your company can create and execute, with high levels of automation, Service Management Models (ITSM) aligned with business requirements, customer needs and based on best practices documented in widely accepted frameworks such as ITIL, COBIT, CMMI for Services among others and has been evaluated and certified by PinkVerify™ for 11 ITIL®4 practices and GOLD level qualification by AXELOS for 9 processes.
It is a flexible solution that can be configured simultaneously for IT Service Management and other areas of the company. E.g. Human Resources, Logistics, Marketing, Legal, Finance. Allowing omnichannel access to customers to a central point where they can find the assistance and support required from any of the areas.
It is possible to implement it completely in the cloud in SaaS mode, but also in traditional On-Premise model.