ASSA innovates and transforms service delivery with world-class technologies.
ASSA innovates and transforms service delivery with world-class technologies.
ASSA innovates and transforms service delivery with world-class technologies.
ASSA, the leading insurer in Panama with a presence throughout Central America, has undergone a revolution in the way it provides its claims services, benefiting more than 800 people, including customers and employees. Seeking to mitigate significant impacts on service quality and operational efficiency, and to provide solidity and confidence in the processing of insurance claims by its policyholders, the company undertook the implementation of cutting-edge solutions, hand in hand with the services offered by Aranda Software, a company with more than 20 years of experience in IT solutions throughout Latin America.
As it expanded in the region, ASSA needed a centralized platform for the services provided by its Technology Department. It chose a solution aligned with ITIL practices that guarantees centralized ICT services in Panama and in each country where the company has a presence. This resulted in significant savings in infrastructure, an increase in its capacity to respond to requests from policyholders and brokers in different branches, and, most importantly, specialized support in Central America along with price and quality benefits.
ASSA, the leading insurer in Panama with a presence throughout Central America, has undergone a revolution in the way it provides its claims services, benefiting more than 800 people, including customers and employees. Seeking to mitigate significant impacts on service quality and operational efficiency, and to provide solidity and confidence in the processing of insurance claims by its policyholders, the company undertook the implementation of cutting-edge solutions, hand in hand with the services offered by Aranda Software, a company with more than 20 years of experience in IT solutions throughout Latin America.
As it expanded in the region, ASSA needed a centralized platform for the services provided by its Technology Department. It chose a solution aligned with ITIL practices that guarantees centralized ICT services in Panama and in each country where the company has a presence. This resulted in significant savings in infrastructure, an increase in its capacity to respond to requests from policyholders and brokers in different branches, and, most importantly, specialized support in Central America along with price and quality benefits.
ASSA, the leading insurer in Panama with a presence throughout Central America, has undergone a revolution in the way it provides its claims services, benefiting more than 800 people, including customers and employees. Seeking to mitigate significant impacts on service quality and operational efficiency, and to provide solidity and confidence in the processing of insurance claims by its policyholders, the company undertook the implementation of cutting-edge solutions, hand in hand with the services offered by Aranda Software, a company with more than 20 years of experience in IT solutions throughout Latin America.
As it expanded in the region, ASSA needed a centralized platform for the services provided by its Technology Department. It chose a solution aligned with ITIL practices that guarantees centralized ICT services in Panama and in each country where the company has a presence. This resulted in significant savings in infrastructure, an increase in its capacity to respond to requests from policyholders and brokers in different branches, and, most importantly, specialized support in Central America along with price and quality benefits.
The easy integration with other tools of Aranda Software's solutions has had positive impacts on the organization, such as:
- Regulatory compliance.
- Improvements in tracking requests and incidents, as well as in service accounting.
- Accurate measurement of various Key Objectives and Results (OKRs).
The easy integration with other tools of Aranda Software's solutions has had positive impacts on the organization, such as:
- Regulatory compliance.
- Improvements in tracking requests and incidents, as well as in service accounting.
- Accurate measurement of various Key Objectives and Results (OKRs).
This makes it easier for users to obtain key evidence and reports in audits, ensuring compliance with standards (ANS) that establish a healthy relationship between both parties: supplier and customer. This is something truly valuable for ASSA.
With an eye on the future, ASSA has access to interactive voice and text chat services provided by Aranda Software, from which standardized information can be extracted from the user experience regardless of the channel used. This promises greater interactivity and agility in claims and service management.
In an interview with Alvaro Cisneros, Regional Director of Aranda Software for Central America and the Caribbean, the executive indicated how the evolution of Service Management solutions is enabling the automation of management models and process flows in all areas of organizations. Cisneros points out that in the region, projects where the initial need was to automate non-IT service management have grown compared to year 2022, by more than 80%. This has required a transformation of tools to make them more agile, more intuitive, with more connectors and external integrations, as well as the use of artificial intelligence to provide a better experience for both resolvers and end customers.
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We are automating service models in organizations, where Aranda Service Management is now a fundamental part of business innovation. This has allowed us to develop successful projects in virtually every industry.
Alvaro Cisneros
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We are automating service models in organizations,where Aranda Service Management is now a fundamental part We are automating service models in organizations, where Aranda Service Management is now a fundamental part of business innovation. This has allowed us to develop successful projects in virtually every industry. !
Alvaro Cisneros
In conclusion, the strategic partnership between ASSA and Aranda Software has driven a successful digital transformation, improving the user experience and consolidating ASSA's position as a leader in the insurance sector in the region.
Aranda Software has a broad portfolio that allows it to generate greater value for organizations throughout the Latin American market. It develops solutions for IT Service and Infrastructure Management, aligned with ITIL® best practices, technological solutions that support the accelerated pace of digital transformation demanded by today's landscape, as well as optimizing costs and getting the most out of technological infrastructures, raising levels of satisfaction in customer and employee service.
Finally, it offers disruptive solutions that contribute to innovation, agility, and resource optimization, facilitating adaptation to new ways of working by incorporating Artificial Intelligence into the user experience.
Aranda Software has a broad portfolio that allows it to generate greater value for organizations throughout the Latin American market. It develops solutions for IT Service and Infrastructure Management, aligned with ITIL® best practices, technological solutions that support the accelerated pace of digital transformation demanded by today's landscape, as well as optimizing costs and getting the most out of technological infrastructures, raising levels of satisfaction in customer and employee service.
Finally, it offers disruptive solutions that contribute to innovation, agility, and resource optimization, facilitating adaptation to new ways of working by incorporating Artificial Intelligence into the user experience.
Aranda Software has a broad portfolio that allows it to generate greater value for organizations throughout the Latin American market. It develops solutions for IT Service and Infrastructure Management, aligned with ITIL® best practices, technological solutions that support the accelerated pace of digital transformation demanded by today's landscape, as well as optimizing costs and getting the most out of technological infrastructures, raising levels of satisfaction in customer and employee service.
Finally, it offers disruptive solutions that contribute to innovation, agility, and resource optimization, facilitating adaptation to new ways of working by incorporating Artificial Intelligence into the user experience.