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Learn what ITIL®4 practices can do for your company

As part of the changes from the 2011 edition to edition 4 of the world's most widely accepted service management framework ITIL®, the "Service Lifecycle" evolves and gives way to an operational model called the "Service Value Chain". Part of the value focus recommended by ITIL® 4 is on customer experience (CX), to meet customer expectations for organisational transformation.

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