Improve your users perception about the services offered and manage the IT proccesses that supports your bussiness
Provide your users the posibility to self-manage their cases and to have different points of contact (telephonic, email, web and mobile), ensuring the traceability and management of the case.
Aranda Service Management integrates solutions to manage your cases from an unique contact point with Aranda Service Desk, stores your configuration ítems Information on a unique database with Aranda CMDB, unify and share Information with Aranda Self Service, provide remote support with Aranda Virtual Support and speed up the cases registration process on Aranda IVR.
Aranda Service Desk
With our dynamic Service Desk, you can offer quality attention and specialized support on the administration, follow up and technologic infraestructure control. Structured support processes will solve the cases generated by the solution on a centralized way,fulfilling the requirement life cycle fases respecting the established service agreements.
Optimize your Company assets management (Hardware, software, documentation), integrate them on a unique data repository and analize, control and administrate the resources on their life cycle, get to know all of their specific characteristics, (location, manufactured data, supplier, contract, bills), keep the Information classified and updated, establish relationships with another devices, generate a periodic maintenance of your resources and define the variables depreciation of themselves.
Aranda Virtual Support
Generate more confidence at the time of while you provide support, technical assistance and offer specific solutions to your clients needs on real time and from any place around the world without any Innecesary shift, through the remote control of different work stations no matter what type of network or connection they have.
A cloud solution that will help you to take to the next level your users satisfaction, with a simple and efficient Interface you can optimize the daily operation of your Company no matter what type of business or size they are.
Native Integration with the products of our Reporting Services family, will make the administration and follow up of your infraestructure and IT management processes easier, through graphic Indicators and detailled reports that will speed up the decisionmaking process.