Remote Control: Establish a remote control communication between your service desk and one or multiple user stations (Windows, Linux or MAC) located outside the local network, through contact mechanisms such as chat with specialist, search agents in Line, remote control and file transfer. Each remote connection is associated with a virtual support agent installed in the user station; If you do not have a connected agent you can install it remotely.

Summary of Sessions and Audit: After a remote control session you can access a record of the support session and store this information to have an immediate query resource for solving the customer’s concerns.

In the same way, perform audit tasks on the control of the activities carried out by support, through a sequence of images that are recorded as a reflection of the tasks performed by the specialist and the user during a remote control session.

Transfer of Sessions: The remote control session performed on the agent installed in a station, can be entrusted to another specialist to continue the process of support and response to the request.

Transfer Files: Specialists can transfer information between console and workstations; This allows you to send and bring files individually by defining a transfer path.

View Inventories: View and export the list of inventories generated during the remote session of the workstations.

Web Access: Through the web console the administrator can perform administration tasks of the Gateway, as well as create service providers or companies with licensed services.

Profiles: Generate actions aimed at managing the solution, creating users as administrators, suppliers and companies, enabling these roles to execute tasks.

Licensing Management: Manage user sessions (agents and consoles) and the workstation remote support service, by registering and consulting master licenses and sublicenses associated with each company or provider.

Secure Connections: Connection and remote support is done safely and unimpeded from routers, firewalls, proxies or NATs.

The following are the minimum hardware and software requirements for AVS installation, however, these features may be higher than those indicated.

Virtual Support Client

Agent

Virtual Support Cliente
Aranda AVS Gateway

Aranda AVS Web Admin