This month wrapped up with innovations that will continue to transform IT management.
Learn about the most important updates and get the most out of our solutions:
Check out what's new and register forthe event on xx August August , 2025
Aranda ITSM Renewed Its Certification PinkVerify with new capabilities aligned with global standards
Once again, we reaffirm our commitment to our clients to provide them with world-class solutions they can rely on to achieve their business goals. We have renewed our international certification PinkVerify certification for 11 ITSM processes, including new capabilities we have launched over the past year:
Artificial Intelligence
Smart Knowledge Search, Smart Ticket Assignment, Assistant for Automatic Knowledge Creation.
Automation
Scheduled actions, reminders for pending approvals, and approval processes with a minimum threshold for rejections.
User experience
Guided Tour for End Users, Favorite Tickets, Predictive Search in Additional Fields.
We are proud not only to renew this commitment but also to uphold it for 19 consecutive years, making us one of the global manufacturers with the longest track record of voluntarily certifying our solutions.
What's New in This Version
We have so much to tell you!
Our August product updates are packed with more automations, more integrations, and an improved user experience that make day-to-day tasks easier for your customers and employees, including:
Aranda Service Management
- New feature available in Aranda Intelligence: Case Summary
- New features available in Aranda Virtual Agent: Add comments, dynamic forms, automatic detection of duplicate cases
- Separate budgets per project
- Mobile app improvements: Additional dependent fields, automatic detection of duplicate cases, default views for specialists
- Automatic recognition of attachments in case updates sent via email
We invite you to visit the Documentation Portal and check out the release notes for the various Aranda solutions!
Aranda Service Management
- New feature available in Aranda Intelligence: Case Summary
- New features available in Aranda Virtual Agent: Add comments, dynamic forms, automatic detection of duplicate cases
- Separate budgets per project
- Mobile app improvements: Additional dependent fields, automatic detection of duplicate cases, default views for specialists
- Automatic recognition of attachments in case updates sent via email
We invite you to visit the Documentation Portal and check out the release notes for the various Aranda solutions!
Events
Recent events that shaped the tech landscape
Aranda Ambassadors
We are launching our most exclusive program for leaders in technological transformation
On July 16, we kicked off the first launch event for #ArandaAmbassadors, an initiative that celebrates the leaders making a difference in Latin America’s tech ecosystem.
In this first edition, we’ve brought together our Solution Architects—professionals who not only design innovative solutions but also drive strategic decisions that transform our clients’ operations across the region. We’re proud to recognize the impact, vision, and commitment of those who make it possible for our solutions to deliver real value. This community is just getting started… and together, we’ll shape its future.
Aranda News: Traditional Software Delivery vs. Self-Service Portal
On July 17, at the Aranda News, we explored how the evolution from Traditional Software Delivery to the Self-Service Portal is revolutionizing technology management in organizations.
With Aranda Device Management ADM), you can reduce the time spent on software installation by up to 5 times, particularly in processes such as onboarding new employees in departments like Human Resources, IT, maintenance, and general services.
During the event, we highlighted how ADM :
- Manage devices centrally
- Manage licenses more efficiently
- Optimize operational processes across multiple areas
An enterprise management solution that makes a real difference across the entire organization.
An Enterprise Management with a real impact across the entire organization.
Tech Week El Salvador 2025
Aranda is participating in one of the region's most important technology events.
On July 22, we participated in Tech Week 2025 in El Salvador, a key event on the Latin American tech calendar. From our booth #11, we shared how Aranda Intelligence is revolutionizing service desks through artificial intelligence, automation, control, and visibility.
We present our IT asset management solutions, designed to boost operational efficiency, strengthen security, and facilitate data-driven strategic decisions.
Blog
Patching isn't optional: the clock starts ticking from the very first minute
Digital threats don't wait. In our latest blog post, we explore how the lifecycle of a critical vulnerability begins the moment it is detected, and why timely patching is key to protecting your IT infrastructure.
From the very first moment, the risk begins to escalate. Failure to act can create vulnerabilities that compromise your organization’s security, operations, and reputation.
Learn about the lifecycle of a cyber threat and how our security compliance solutions help automate detection, alerting, and remediation.
Certifications
Official Certification Dates – ASMS Fundamentals
Registration for our official certification program is now open!
Strengthen your technical and business knowledge on our platform with this great opportunity:
Aranda Service Management ASMS) – Fundamentals
• Registration: August 19 through September 19
• Certification begins: September 22
Get ready to hone your skills and strengthen your partnership with Aranda.
Please let me know if you have any other questions.
Support
Remember that you can report your issue to the support center using the following methods:
International number: (57 601 7563000 – Colombia
Chile: (56-2) 4642191
Peru: (51-1) 7027104
Argentina: (54-11) 52354248
Mexico: (52-55) 13281764
Email address: reportedecasos@arandasoft.com
User portal: https://soporte.arandasoft.com/asmscustomer/index.html#/
