We are committed to our customers' success, which is why annual maintenance of our products provides ongoing value to companies at a cost well below the original purchase price.
- Support in technical incidents on purchased products.
- Access to the latest product enhancements and patches.
- Access to our ASC web portal for case creation, consultation and follow-up.
- Realisation of customised reports.
- The validity of the discounts granted to your contract, avoiding additional costs of service reinstatement.
- Access to our technical webcasts (Technical explanations of our products).
- Access to our training programmes.
- Invitation to special customer events with our product managers and CTOs.
- Quarterly newsletter with updated product news.
"Today, what started as a help desk for the IT area is now a cross-cutting tool for the institution and is used by other areas such as Human Resources, Communications, Qualifications, Admissions and Collections".
Glenn Aleitte
Director of Operations
Instituto Profesional AIEP
CHILE
"The possibility of having an app for mobile devices has made our users' lives much easier, and the follow-up of cases that was previously manual and not notified to the user is now automated."
Othón Hernández Palacios
IT Operation
Profuturo
MEXICO
Being able to build a broad knowledge base has allowed us to quickly resolve the most recurring day-to-day cases, guaranteeing service levels and eliminating cyclical problems, with a faster response time".
Valentín Echeverry
Vice President Technology
Redeban
COLOMBIA