Be part of our next sessions of the program that seeks to create experts in technical knowledge of the best practices adapted to the companies in the region.
Remember that to access the training and benefits of the program it is necessary to register with your corporate email address. Write to us at ambassadors@arandasoft.com
Date and Time | Thursday 27 July 2023 - 9:00 am Colombian time |
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 | Thematic:Efficient management of the External Services window.
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Ambassadors Commercials | REGISTER HERE |
Date and Time | Friday 11 August 2023 : 9:00 am Colombian time |
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 | Thematic:
Changes and advantages in the ADM solution architecture
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Ambassadors | REGISTER HERE |
Date and Time | Thursday 21 September 2023 - 9:00 am Colombian time |
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 | Thematic:Different Service Centers that our customers can have
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Commercial Ambassadors | REGISTER HERE |
Date and Time | Thursday 26 October 2023 | 9:00 am Colombian time |
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 | Thematic:Dashboard and report generation for service metrics control with the AQM solution.
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Ambassadors | REGISTER HERE |
Date and Time | Thursday 16 November 2023 - 9:00 am Colombian time |
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 | Thematic:What we need to know about ITIL to sell ITSM solutions
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Commercial Ambassadors | REGISTER HERE |
Date and Time | Thursday 27 July 2023 - 9:00 am Colombian time |
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 | Thematic:Changes and advantages in the ADM solution architecture
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Ambassadors | REGISTER HERE |
Date and Time | Thursday 24 August 2023 | 9:00 am Colombian time |
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 | Thematic:Your system may be down but your service may not be down
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Ambassadors Solution Architect | REGISTER HERE |
Date and Time | Thursday 21 September 2023 | 9:00 am Colombian time |
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 | Thematic:Different Service Centers that our customers can have
. |
Commercial Ambassadors | REGISTER HERE |
Date and Time | Thursday 26 October 2023 | 9:00 am Colombian time |
|---|---|
 | Thematic:Dashboard and report generation for service metrics control with the AQM solution.
. |
Ambassadors | REGISTER HERE |
Date and Time | Thursday 16 November 2023 - 9:00 am Colombian time |
|---|---|
 | Thematic:What we need to know about ITIL to sell ITSM solutions
. |
Commercial Ambassadors | REGISTER HERE |
These courses can be taken two per semester or one per Q.
UPCOMING COURSES
- How to define relationships in the CMDB and other configurations?
- Metrics in a service desk.
- How to design change management.
- Complaints and claims management at Aranda Service Desk.
- ASDK chat settings and mobile application.
- How to create forms in Aranda Service Desk, for the management of requirements and changes.
- New general functionalities Aranda Service Desk What's new?
- What is and how does fault logging work in ADM V9?
- Methods of deployment and parameterization of ADM agents.
- Generation of reports and dashboards in AQM (using the new views).
- Benefits of ITIL automated with Aranda.
- The ecosystem of solutions: coexistence of applications and required licenses.
- Enterprise Service Desk: modeling a PMO.
- Resource consumption: suggestions for optimization.
- Licensing scheme.
- Optimization of tools.
- Service Desk complaints and claims management.
These courses can be taken two per semester or one per Q.