IT Service Management Software

Our ITSM software is a multi-project solution focused on management processes and services that implements IT best practices aligned with ITIL.

general view
Increase your company's productivity by providing automated service experiences for your employees.
service management capabilities

Certified ITIL4 best practices

Our ITIL-aligned tool has PinkVerify™ certification for 11 ITIL®4 practices and GOLD level qualification by AXELOS for 9 processes.

Asset management with built-in CMDB

Integrate all your assets into a single data repository for analysis, control and management of resources throughout their life cycle, optimizing costs and efficiency.

Virtual agent in Microsoft Teams

Chatbot integrated into Microsoft Teams so that your users can generate and consult cases in the Service Desk without leaving Microsoft Teams.

Multi-project support ESM category

Expand the ITSM approach, bringing value to your entire organization by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.

Dashboards and integrated reports

The reporting and data analysis tool included allows you to visualize in real time dashboards of your processes and obtain reports that support the management of your business.

Built-in Password Recovery

ASM-integrated solution for self-management, resetting and administration of passwords by the end user.

Effective ticket management

Log all service requests received by your support and customer service departments from an omnichannel Service Desk, which facilitates centralized ticket management.

Process automation

Automate ticket assignment, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.

Knowledge Base

Offer users and agents a centralized knowledge base with technical information for effective self-management of their cases 24/7.

User Portal and Self-Service

Offer your clients a platform (web and mobile) for automatic registration of their requests, monitoring the status of their cases and self-management from the knowledge base.

Advanced customization

Tailor the tool to your business needs by adding and editing custom fields to the application form, and implement your branding in the user portal.

Advanced functionalities

Priority Matrix, Financial Management, Models, Approvals, Import and Export, Satisfaction Surveys.

Native integrations

To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.

Connecting IT and business

Mantenga actualizados automáticamente los elementos de configuración de la CMDB con el descubrimiento o los cambios detectados en los inventarios de los dispositivos desde ADM, facilitando así, el relacionamiento detallado de información de los CI’s frente a los procesos de Gestión del Servicio que involucran a estos activos (incidencias, peticiones, problemas, cambios).

other Integrations

To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.

Connecting IT and business

Keep the CMDB configuration items automatically updated with the discovery or changes detected in the device inventories from ADM, thus facilitating the detailed relationship of information from the CI's to the Service Management processes involving these assets (incidents, requests, problems, changes).

Asset cost knowledge

From the CMDB, manage all contracts and invoices for your hardware and software licenses, as well as information related to warranties, expiration dates, maintenance, suppliers, among others.

Why Aranda Service Desk?

Unified web console

Integrated and centralized suite on a 100% web platform, without the need to install a console on the computer.

OnPremise/Cloud Mode

Installation according to the infrastructure needs and advantages of each modality for the organization.

Agile implementation

Simple device pairing process without the need for prior configuration on the cell phone.

Design and usability

100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.

Local support in Spanish

Specialized and certified support team certified in the tool with presence in presence in Latin Latin America.

Aranda Query Manager included

Advanced reporting solution and customizable dashboard, included in the licenses of any ADM package.

Our experience
Large companies in the region trust in our solutions:
Would you like more information?
Aranda Service Management adapts to your business needs
Express Version
Full Version
Asset Management
Incident Management
Service Asset & Configuration Management
Request Fulfillment
Knowledge Management
Service Catalog Management
Service Level Management
Service Portfolio Management
Problem Management
Change Management
Release & Deployment Management
Financial Management
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