Our ITSM software is a multi-project solution focused on management processes and services that implements IT best practices aligned with ITIL.
Certified ITIL4 best practices
Our ITIL-aligned tool has PinkVerify™ certification for 11 ITIL®4 practices and GOLD level qualification by AXELOS for 9 processes.
Asset management with built-in CMDB
Integrate all your assets into a single data repository for analysis, control and management of resources throughout their life cycle, optimizing costs and efficiency.
Virtual agent in Microsoft Teams
Chatbot integrated into Microsoft Teams so that your users can generate and consult cases in the Service Desk without leaving Microsoft Teams.
Multi-project support ESM category
Expand the ITSM approach, bringing value to your entire organization by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.
Dashboards and integrated reports
The reporting and data analysis tool included allows you to visualize in real time dashboards of your processes and obtain reports that support the management of your business.
Built-in Password Recovery
Integrated solution in ASM for self-management, resetting and administration of passwords by the end user.
Effective ticket management
Log all service requests received by your support and customer service departments from an omnichannel Service Desk, which facilitates centralized ticket management.
Process automation
Automate ticket assignment, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.
Knowledge Base
Offer users and agents a centralized knowledge base with technical information for effective self-management of their cases 24/7.
User Portal and Self-Service
Offer your clients a platform (web and mobile) for automatic registration of their requests, monitoring the status of their cases and self-management from the knowledge base.
Advanced customization
Tailor the tool to your business needs by adding and editing custom fields to the request form, and implement your branding in the user portal.
Advanced functionalities
Priority Matrix, Financial Management, Models, Approvals, Import and Export, Satisfaction Surveys.
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
Keep the CMDB configuration items automatically updated with the discovery or changes detected in the device inventories from ADM, thus facilitating the detailed relationship of information from the CI's to the Service Management processes involving these assets (incidents, requests, problems, changes).
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
Connecting IT and business
Keep the CMDB configuration items automatically updated with the discovery or changes detected in the device inventories from ADM, thus facilitating the detailed relationship of information from the CI's to the Service Management processes involving these assets (incidents, requests, problems, changes).
Asset cost knowledge
From the CMDB, manage all contracts and invoices for your hardware and software licenses, as well as information related to warranties, expiration dates, maintenance, suppliers, among others.
Integrated and centralized suite on a 100% web platform, without the need to install a console on the computer.
Installation according to the infrastructure needs and advantages of each modality for the organization.
100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.
Specialized and certified support team certified in the tool with presence in presence in Latin Latin America.
Advanced reporting solution and customizable dashboard, included in the licenses of any ADM package.
"Aranda Software has especially helped in the centralization of multichannel attention, by managing to activate new means of communication between users and the University's IT Department."
Diana Ramirez, Head of the IT Services Department - EAFIT
"After the implementation of Aranda Software's solutions, users expressed a perception of improvement in service times."
Carolina Cáceres, Network Administrator of the Electricity Regulation and Control Agency.
"By having a catalog of services and obtaining statistics of the most more demanded, problem management has been attacked by implementing global solutions and we are in a constant process of continuous improvement."
Glenn Aleitte, Director of Operations - Instituto Profesional AIEP
Get to know all the technical and functional specifications of the product.
See step-by-step instructions for installation, configuration and use of the product.
View chats with additional information and exploration of the product interface.
Participate in certified trainings for the administration of this product.
Aranda Service Management adapts to your business needs
Functionalities | Express Version | Full Version |
|---|---|---|
Asset Management | ||
Incident Management | ||
Service Asset & Configuration
Management | ||
Request Fulfillment | ||
Knowledge Management | ||
Service Catalog Management | ||
Service Level Management | ||
Service Portfolio Management | ||
EventManagement. | ||
Problem Management
| ||
Change Management | ||
Release & Deployment
Management | ||
Financial Management |