Control the lifecycle of the service orders your organisation handles and manage services in their entirety from the request process through to execution and closure.
Aranda Field Service is a field personnel management solution, which allows you to increase your company's productivity thanks to an optimal management of service requests with a timely response from a field specialist, which translates into the provision of an efficient customer service and a considerable reduction in costs.
Automatically assign a person in charge in the field, know the characteristics of the case in process from a mobile device, verify the spare parts or configuration elements necessary to provide the required assistance and effectively solve the work order.
The mobile application is a vital tool for the work of the field specialist. Through it, he will know in detail which service is to be performed in the work order and will have the necessary information available to execute it. The field staff only requires a smartphone (with Android or iOS operating system) to access the application and find the work orders to be executed and on the established route.
Creates work orders as they are requested by the customer. A work order represents a commitment to deliver a service to a particular customer according to the standards set for the company or customer requesting the service.
In this module it is possible to visualise a graph of capacity versus actual work, with a set of additional filters, which will allow the monitor to make business decisions regarding work order handling behaviour.
The inventory module, which allows parts to be linked to locations. Spare parts can be kept in the company's warehouses, can be delivered to specialists or can be released for damage or deliveries to customers.
The tool has a set of 6 pre-configured reports that provide information on work orders, costs, service trends, compliance and field specialist information.
The monitor will have a visible notification on the screen when service level agreements are not met to a customer on a work order.
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
Integrated and centralised suite on a 100% web-based platform, with no need to install a console on the computer.
Installation according to the infrastructure needs and advantages of each modality for the organisation.
Simple device pairing process without the need for prior configuration on the cell phone.
100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.
Specialised and certified support team certified in the tool with presence in Latin Latin America.
Remote connection and support is encrypted and unimpeded by routers, firewalls, proxies or NATs.
"Aranda Field Service has helped us to have a better allocation of cases, generate more optimal routes, control the issue of inventories, compliance with deadlines and more timely follow-up with each of the specialists on the ground.
Ricardo Alba, Redeban Commercial Manager
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