Centrally manage work orders, inventory, and personnel, reducing the costs of your mobile operations.
Manage the lifecycle of the service orders your organization handles, managing services from start to finish—from the request process through execution and closure.
Aranda Field Service a field workforce management solution that helps boost your company’s productivity by optimizing the management of service requests and ensuring a timely response from a field specialist, which results in efficient customer service and significant cost savings.
Automatically assign a field technician, view the details of the current case from a mobile device, check the spare parts or configuration items needed to provide the required assistance, and effectively resolve the work order.
The mobile app is an essential tool for field technicians. It provides them with detailed information about the service they need to perform according to the work order and gives them access to the necessary information to carry it out. Field staff only need a smartphone (running Android or iOS) to access the app and view the work orders they need to complete along their assigned route.
Create work orders as customers request them. A work order represents a commitment to provide a service to a specific customer, in accordance with the standards established for the company or the customer requesting the service.
This module displays a graph showing capacity versus actual work, with additional filters that enable the supervisor to make business decisions regarding the processing of work orders.
The inventory module, which allows parts to be linked to locations. Spare parts may be stored in the company's warehouses, delivered to technicians, or recorded as damaged or shipped to customers.
The tool includes a set of six preconfigured reports that provide information on work orders, costs, service trends, compliance, and field specialists.
The monitor will display a notification on the screen when service level agreements for a customer in a work order are not met.
To further enhance its capabilities, our IT asset management software integrates natively with our CMDB and advanced reporting solutions.
Aranda Service Management
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An integrated, centralized suite on a 100% web-based platform, with no need to install a console on the computer.
Implementation tailored to the organization’s infrastructure needs and the benefits of each approach.
A simple process for pairing devices without the need for prior setup on your phone.
A 100% intuitive interface that’s easy to set up, loads quickly, and is user-friendly for everyone.
Specialized support team and certified in the tool with a presence in Latin America.
Advanced reporting solution and customizable dashboard, included with the AFS license.
Aranda Field Service has helpedAranda Field Service improve case assignment, create more efficient routes, manage inventory, ensure timely completion, and provide more timely follow-up with each of our field specialists.”
Ricardo Alba, Commercial Manager at Redeban
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