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IT Service Management Software

Nuestro software de ITSM es una solución multitarea enfocada a procesos de gestión y servicios que implementa las mejores prácticas de TI alineadas con ITIL.

general view
Increase your company's productivity by providing automated service experiences for your employees.
service management capabilities

Mejores prácticas de gestión desde el primer día en ASMS

Nuestra solución demuestra el cumplimiento con las mejores prácticas desde el primer día, gracias a sus 11 prácticas ITSM certificadas PinkVerify y sus 14 prácticas ITIL 4 certificadas PeopleCert.

User Portal and Self-Service

Offer your clients a platform (web and mobile) for automatic registration of their requests, monitoring the status of their cases and self-management from the knowledge base.

Knowledge Base

Offer users and agents a centralized knowledge base with technical information for effective self-management of their cases 24/7.

Advanced functionalities

Matriz de prioridades, Gestión Financiera, Modelos, Aprobaciones, Importación, exportación, Encuestas de satisfacción.

Inteligencia Artificial

Ofrezca experiencias de autoservicio de primer nivel mientras reduce sus costos de soporte, gracias a capacidades de IA Generativa y de aprendizaje automático.

Multi-project support ESM category

Expand the ITSM approach, bringing value to your entire organization by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.

Asset management with built-in CMDB

Integrate all your assets into a single data repository for analysis, control and management of resources throughout their lifecycle, optimizing costs and efficiency.

Bot integrated with WhatsApp

For users to register and consult cases.

Dashboards and integrated reports

The reporting and data analysis tool included allows you to visualize in real time dashboards of your processes and obtain reports that support the management of your business.

Virtual agent in Microsoft Teams

Chatbot integrated into Microsoft Teams so that your users can generate and consult cases in the Service Desk without leaving Microsoft Teams.

Advanced customization

Tailor the tool to your business needs by adding and editing custom fields to the application form, and implement your branding in the user portal.

Effective ticket management

Log all service requests received by your support and customer service departments from an omnichannel Service Desk, which facilitates centralized ticket management.

Process automation

Automate ticket assignment, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.

Built-in Password Recovery

ASM-integrated solution for self-management, resetting and administration of passwords by the end user.

Native integrations

Para complementar aún más sus funcionalidades, nuestra solución de gestión de servicios para gestión de activos de TI, se integra nativamente con nuestras soluciones de CMDB y Reportería avanzada.

Connecting IT and business

Mantenga actualizados automáticamente los elementos de configuración de la CMDB con el descubrimiento o los cambios detectados en los inventarios de los dispositivos desde ADM, facilitando así, el relacionamiento detallado de información de los CI’s frente a los procesos de Gestión del Servicio que involucran a estos activos (incidencias, peticiones, problemas, cambios).

other Integrations

To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.

Connecting IT and business

Mantenga actualizados automáticamente los elementos de configuración de la CMDB con el descubrimiento o los cambios detectados en los inventarios de los dispositivos desde ADM, facilitando así, el relacionamiento detallado de información de los CI's frente a los procesos de Gestión del Servicio que involucran a estos activos (incidencias, peticiones, problemas, cambios).

Asset cost knowledge

Desde la CMDB, administre todos los contratos y facturas de su hardware, licencias de software, así como la información relacionada con garantías, fechas de expiración, mantenimientos, proveedores, entre otros.

CMBD-life-cycle3-English
ADVANTAGES
Why Aranda Service Management?

Unified web console

Integrated and centralized suite on a 100% web platform, without the need to install a console on the computer.

OnPremise/Cloud Mode

Installation according to the infrastructure needs and advantages of each modality for the organization.

Rapid Implementation

The platform offers default configurations, templates and models to speed up the configuration process. Bulk uploads of detailed user and asset information are also possible.

Design and usability

100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.

Local support in Spanish

Equipo de soporte especializado y certificado en la herramienta con presencia en América Latina.

Aranda Query Manager included

Solución de reportería avanzada y tablero de control personalizables, incluida en el licenciamiento de ASMS.

Our experience
Large companies in the region trust in our solutions:
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Resources
Would you like more information?
Functionalities
Aranda Service Management adapts to your business needs

Asset Management

Incident Management

Service Asset & Configuration Management

Request Fulfillment

Knowledge Management

Service Catalog Management

Service Level Management

Service Portfolio Management

EventManagement

Problem Management

Change Management

Release & Deployment Management

Financial Management

Functionalities
Express Version
Full Version
Asset Management
Incident Management
Service Asset & Configuration Management
Request Fulfillment
Knowledge Management
Service Catalog Management
Service Level Management
Service Portfolio Management
EventManagement.
Problem Management
Change Management
Release & Deployment Management
Financial Management
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Learn how to optimize your company's operations with the help of our solutions.
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