Our ITSM software is a multi-tasking solution focused on management and service processes that implements IT best practices aligned with ITIL.
ITIL 4 Best Practices, Certified from Day One
Our ITIL-aligned tool is PeopleCert ATV-certified for 15 ITIL® 4 practices and PinkVerify™-certified for 11 ITSM practices.
User Portal and Self-Service
Offer your customers a platform (web and mobile) for automatically submitting requests, tracking the status of their cases, and accessing self-service resources through the knowledge base.
Knowledge Base
Provide users and agents with a centralized knowledge base containing technical information to help them effectively manage their cases 24/7.
Advanced features
Priority Matrix, Financial Management, Models, Approvals, Import, Export, Satisfaction Surveys.
Artificial Intelligence
Deliver top-notch self-service experiences while reducing your support costs, thanks to generative AI and machine learning capabilities.
ESM Category Multi-Project Support
Expand your ITSM approach by delivering value across your entire organization through the management of multiple projects for service areas outside of IT, without additional costs or infrastructure.
Asset management with built-in CMDB
Consolidate all your assets into a single data repository for the analysis, monitoring, and management of resources throughout their entire lifecycle, thereby optimizing costs and efficiency.
WhatsApp-integrated bot
So that users can report and view cases.
Integrated dashboards and reports
The built-in data reporting and analysis tool allows you to view real-time dashboards of your processes and generate reports to support your business management.
Virtual agent in Microsoft Teams
A chatbot integrated into Microsoft Teams so that users can create and view cases in the Service Desk without leaving Microsoft Teams.
Advanced customization
Tailor the tool to your business needs by adding and editing custom fields on the application form, and apply your branding to the user portal.
Effective ticket management
Track all service requests received by your support and customer service departments through an omnichannel service desk, which facilitates centralized ticket management.
Process automation
Automate ticket assignment, incident management, problem management, change management, request management, and SLAs using configurable business rules, notifications, and workflows.
Built-in password recovery
An integrated solution in ASM for end-user self-management, reset, and administration of passwords.
To further enhance its capabilities, our IT asset management solution integrates natively with our CMDB and advanced reporting solutions.
Aranda CMDB Device Management
Aranda Field Service
Aranda Query Manager
External systems
Automatically keep CMDB configuration items up to date using discovery or changes detected in device inventories from ADM, thereby facilitating the detailed mapping of CI information to the service management processes involving these assets (incidents, requests, problems, changes).
To further enhance its capabilities, our IT asset management software integrates natively with our CMDB and advanced reporting solutions.
HP TechPulse
Microsoft Azure
The Link Between IT and the Business
Automatically keep CMDB configuration items up to date using discovery or changes detected in device inventories from ADM, thereby facilitating the detailed mapping of CI information to the service management processes involving these assets (incidents, requests, problems, changes).
Understanding the cost of assets
From the CMDB, manage all contracts and invoices for your hardware and software licenses, as well as information related to warranties, expiration dates, maintenance, vendors, and more.
An integrated, centralized suite on a 100% web-based platform, with no need to install a console on the computer.
Implementation tailored to the organization’s infrastructure needs and the benefits of each approach.
The platform offers default settings, templates, and models to speed up the setup process. It is also possible to bulk upload detailed user and asset information.
A 100% intuitive interface that’s easy to set up, loads quickly, and is user-friendly for everyone.
Specialized support team and certified in the tool with a presence in Latin America.
Advanced reporting solution and customizable dashboard, included with the ASMS license.
“Aranda Software has been particularly helpful in centralizing multichannel support by enabling new channels of communication between users and the University’s IT Department.”
Diana Ramirez, Head of the IT Services Department – EAFIT
“After implementing Aranda Software’s solutions, users reported that they perceived an improvement in response times.”
Carolina Cáceres, Network Administrator at the Electricity Regulation and Control Agency.
“By having a catalog of services and obtaining statistics on the services most in demand, we have addressed problem management by implementing comprehensive solutions and are engaged in a constant process of continuous improvement.”
Glenn Aleitte, Director of Operations – AIEP Professional Institute
Learn about all the product's technical and functional specifications.
Learn about all the technical and functional specifications of the product integrations.
See the step-by-step guide for installing, setting up, and using the product.
Watch presentations featuring additional information and a tour of the product interface.
Take part in the certified training courses for the administration of this product.
Read our blogs for more interesting information about this solution.
Streamline your operations with world-class practices tailored to your business needs
Incident Management
Service Request Management
Change Enablement
Order Fulfillment
Release Management
Knowledge Management
Service Desk
Service Catalog Management
Service Level Management
Service Configuration Management
IT Asset Management
IT Operations Management
Monitoring and Event Management
Financial Management Services
Supplier Management
Measurement and Reporting Management
Features | Express Version | Full Version |
|---|---|---|
Asset Management | ||
Incident Management | ||
Service Asset & Configuration
Management | ||
Order Fulfillment | ||
Knowledge Management | ||
Service Catalog Management | ||
Service Level Management | ||
Service Portfolio Management | ||
Event Management. | ||
Problem Management
| ||
Change Management | ||
Release & Deployment
Management | ||
Financial Management |