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IT Service Management Software
Our ITSM software is a multitasking solution focused on management processes and services that implements IT best practices aligned with ITIL.
Increase your company's productivity by providing automated service experiences for your employees.
Best management practices from day one at ASMS
Our solution demonstrates compliance with best practices from day one, thanks to its 11 PinkVerify-certified ITSM practices and 14 PeopleCert-certified ITIL 4 practices.
User Portal and Self-Service
Offer your clients a platform (web and mobile) for automatic registration of their requests, monitoring the status of their cases and self-management from the knowledge base.
Knowledge Base
Offer users and agents a centralized knowledge base with technical information for effective self-management of their cases 24/7.
Advanced functionalities
Priority Matrix, Financial Management, Models, Approvals, Import, Export, Satisfaction Surveys.
Artificial Intelligence
Deliver world-class self-service experiences while reducing your support costs, thanks to Generative AI and machine learning capabilities.
Multi-project support ESM category
Expand the ITSM approach, bringing value to your entire organization by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.
Asset management with built-in CMDB
Integrate all your assets into a single data repository for analysis, control and management of resources throughout their lifecycle, optimizing costs and efficiency.
Bot integrated with WhatsApp
For users to register and consult cases.
Dashboards and integrated reports
The reporting and data analysis tool included allows you to visualize in real time dashboards of your processes and obtain reports that support the management of your business.
Virtual agent in Microsoft Teams
Chatbot integrated into Microsoft Teams so that your users can generate and consult cases in the Service Desk without leaving Microsoft Teams.
Advanced customization
Tailor the tool to your business needs by adding and editing custom fields to the application form, and implement your branding in the user portal.
Effective ticket management
Log all service requests received by your support and customer service departments from an omnichannel Service Desk, which facilitates centralized ticket management.
Process automation
Automate ticket assignment, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.
Built-in Password Recovery
ASM-integrated solution for self-management, resetting and administration of passwords by the end user.
To further complement its functionalities, our service management solution for IT asset management is natively integrated with our CMDB and Advanced Reporting solutions.
Connecting IT and business
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
Real-time monitoring of your processes
Customize your dashboards to visualize online day-by-day case behavior, identifying peaks and segmenting by date.
Access reports that allow you to identify first-hand the percentage of compliance, both for attention and solution times.
Automate your shared information flows and maximize your return on IT investment
To facilitate collaboration between different areas of the company and promote a holistic view of their processes through shared information flows between different systems, Aranda Service Management Suite has different native integrations with third-party solutions, tailored to your needs: Artificial Intelligence, Robotic Process Automation (RPA), predictive incident detection, among others.
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
Connecting IT and business
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
Asset cost knowledge
From the CMDB, manage all contracts and invoices for your hardware, software licenses, as well as information related to warranties, expiration dates, maintenance, suppliers, among others.
Visibility of infrastructure
Access the indicators generated in real time by Aranda Device Management, visualizing graphically the metrics of your infrastructure inventory, licensed software, use of IT resources and compliance, among others.
Customized reports
Analyze detailed information on the management of your infrastructure through predefined or customized reports, and schedule the automatic sending of these reports for intelligent decision making.
Why Aranda Service Management?
Unified web console
Integrated and centralized suite on a 100% web platform, without the need to install a console on the computer.
OnPremise/Cloud Mode
Installation according to the infrastructure needs and advantages of each modality for the organization.
Rapid Implementation
The platform offers default configurations, templates and models to speed up the configuration process. Bulk uploads of detailed user and asset information are also possible.
Design and usability
100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.
Local support in Spanish
Specialized and certified support team certified in the tool with presence in presence in Latin Americaatina.
Aranda Query Manager included
Advanced reporting solution and customizable dashboard, included in ASMS licensing.
Large companies in the region trust in our solutions:
"Aranda Software has especially helped in the centralization of multichannel attention, by managing to activate new means of communication between users and the University's IT Department."
Diana Ramirez, Head of the IT Services Department - EAFIT
"After the implementation of Aranda Software's solutions, users expressed a perception of improvement in service times."
Carolina Cáceres, Network Administrator of the Electricity Regulation and Control Agency.
"By having a catalog of services and obtaining statistics of the most more demanded, problem management has been attacked by implementing global solutions and we are in a constant process of continuous improvement."
Glenn Aleitte, Director of Operations - Instituto Profesional AIEP
Would you like more information?
Get to know all the technical and functional specifications of the product.
See step-by-step instructions for installation, configuration and use of the product.
View chats with additional information and exploration of the product interface.
Participate in certified trainings for the administration of this product.
Automate your operations with world-class practices, adaptable to your business needs.
Incident Management
Service Request Management
Change Enablement
Request Fulfillment
Release Management
Knowledge Management
Service Desk
Service Catalog Management
Service Level Management
Service Configuration Management
IT Asset Management
IT Operations Management
Monitoring and Event Management
Service Financial Management
Supplier Management
Measuring & Reporting Management
Features | Express Version | Full Version |
---|---|---|
Asset Management | ||
Incident Management | ||
Service Asset & Configuration
Management | ||
Request Fulfillment | ||
Knowledge Management | ||
Service Catalog Management | ||
Service Level Management | ||
Service Portfolio Management | ||
EventManagement. | ||
Problem Management
| ||
Change Management | ||
Release & Deployment
Management | ||
Financial Management |