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IT Service Management Software
Our ITSM software is a multi-project solution focused on service and process management that implements ITIL-aligned IT best practices.
Increase your company's productivity by providing automated service experiences for your employees.
Certified ITIL4 best practices
Our ITIL-aligned tool is PinkVerify™ certified for 11 ITIL®4 practices and AXELOS GOLD-rated for 9 processes.
Asset management with built-in CMDB
Integrate all your assets into a single data repository for the analysis, control and management of resources throughout their lifecycle, optimising costs and efficiency.
Virtual agent in Microsoft Teams
Chatbot integrated into Microsoft Teams so that your users can generate and consult cases at the Service Desk without leaving Microsoft Teams.
Bot integrated with WhatsApp
For users to register and consult cases.
Multi-project support ESM category
Expand the ITSM approach, bringing value to your entire organisation by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.
Dashboards and integrated reporting
The reporting and data analysis tool included allows you to view real-time dashboards of your processes and obtain reports to support the management of your business.
Built-in Password Recovery
ASM-integrated solution for self-management, resetting and administration of passwords by the end-user.
Effective ticket management
Log all service requests received by your support and customer service departments from an omni-channel Service Desk, which facilitates centralised ticket management.
Process automation
Automate ticketing, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.
Knowledge Base
Provide users and agents with a centralised knowledge base of technical information for effective 24/7 self-management of their cases.
User Portal and Self Service
Offer your clients a platform (web and mobile) for automatic registration of their applications, case status monitoring and self-management from the knowledge base.
Advanced customisation
Tailor the tool to your business needs by adding and editing custom fields to the application form, and implement your branding in the user portal.
Advanced functionalities
Priority Matrix, Financial Management, Modelling, Approvals, Import and Export, Satisfaction Surveys.
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
Connecting IT and business
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
Real-time monitoring of your processes
Customise your dashboards to visualise case behaviour online on a day-to-day basis, identifying peaks and segmenting by date.
Access reports that allow you to identify first-hand the percentage of compliance for both response and resolution times.
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
Connecting IT and business
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
Knowledge of the cost of assets
From the CMDB, manage all contracts and invoices for your hardware and software licenses, as well as information related to warranties, expiry dates, maintenance, suppliers, among others.
Visibility of infrastructure
Access the indicators generated in real time by Aranda Device Management, visualising graphically the metrics of your infrastructure inventory, licensed software, use of IT resources and compliance, among others.
Customised reports
Analyse detailed information about the management of your infrastructure through predefined or customised reports, and schedule the automatic delivery of these reports for intelligent decision making.
Why Aranda Service Management?
Unified web console
Integrated and centralised suite on a 100% web-based platform, with no need to install a console on the computer.
OnPremise/Cloud Mode
Installation according to the infrastructure needs and advantages of each modality for the organisation.
Rapid Implementation
The platform offers default configurations, templates and models to speed up the configuration process. Bulk uploads of detailed user and asset information are also possible.
Design and usability
100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.
Local support in Spanish
Specialised and certified support team certified in the tool with presence in Latin Latin America.
Aranda Query Manager included
Advanced reporting solution and customisable dashboard, included in any ADM package licence.
Large companies in the region trust in our solutions:
"Aranda Software has especially helped in the centralisation of the multi-channel service by activating new means of communication between the users and the University's IT department.
Diana Ramirez, Head of the IT Services Department - EAFIT
"After the implementation of Aranda Software's solutions, users reported a perceived improvement in service times".
Carolina Cáceres, Network Administrator of the Electricity Regulation and Control Agency.
"By having a catalogue of services and obtaining statistics on the most important most We have tackled problem management by implementing global solutions and we are in a constant process of continuous improvement."
Glenn Aleitte, Director of Operations - Instituto Profesional AIEP
Would you like more information?
See step-by-step instructions for installation, configuration and use of the product.
View chats with additional information and exploration of the product interface.
Participate in certified trainings for the administration of this product.
Aranda Service Management adapts to the needs of your business
Functionalities | Express Version | Full Version |
---|---|---|
Asset Management | ||
Incident Management | ||
Service Asset & Configuration
Management | ||
Request Fulfillment | ||
Knowledge Management | ||
Service Catalog Management | ||
Service Level Management | ||
Service Portfolio Management | ||
EventManagement. | ||
Problem Management
| ||
Change Management | ||
Release & Deployment
Management | ||
Financial Management |