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IT Service Management Software

Our ITSM software is a multi-project solution focused on service and process management that implements ITIL-aligned IT best practices.

general overview
Increase your company's productivity by providing automated service experiences for your employees.
service management capabilities

Certified ITIL4 best practices

Our ITIL-aligned tool is PinkVerify™ certified for 11 ITIL®4 practices and AXELOS GOLD-rated for 9 processes.

Asset management with built-in CMDB

Integrate all your assets into a single data repository for the analysis, control and management of resources throughout their lifecycle, optimising costs and efficiency.

Virtual agent in Microsoft Teams

Chatbot integrated into Microsoft Teams so that your users can generate and consult cases at the Service Desk without leaving Microsoft Teams.

Multi-project support ESM category

Expand the ITSM approach, bringing value to your entire organisation by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.

Dashboards and integrated reporting

The reporting and data analysis tool included allows you to view real-time dashboards of your processes and obtain reports to support the management of your business.

Built-in Password Recovery

ASM-integrated solution for self-management, resetting and administration of passwords by the end-user.

Effective ticket management

Log all service requests received by your support and customer service departments from an omni-channel Service Desk, which facilitates centralised ticket management.

Process automation

Automate ticketing, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.

Knowledge Base

Provide users and agents with a centralised knowledge base of technical information for effective 24/7 self-management of their cases.

User Portal and Self Service

Offer your clients a platform (web and mobile) for automatic registration of their applications, case status monitoring and self-management from the knowledge base.

Advanced customisation

Tailor the tool to your business needs by adding and editing custom fields to the application form, and implement your branding in the user portal.

Advanced functionalities

Priority Matrix, Financial Management, Modelling, Approvals, Import and Export, Satisfaction Surveys.

Native integrations

To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.

Connecting IT and business

Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).

other Integrations

To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.

Connecting IT and business

Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).

Knowledge of the cost of assets

From the CMDB, manage all contracts and invoices for your hardware and software licenses, as well as information related to warranties, expiry dates, maintenance, suppliers, among others.

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ADVANTAGES
Why Aranda Service Desk?

Unified web console

Integrated and centralised suite on a 100% web-based platform, with no need to install a console on the computer.

OnPremise/Cloud Mode

Installation according to the infrastructure needs and advantages of each modality for the organisation.

Agile implementation

Simple device pairing process without the need for prior configuration on the mobile phone.

Design and usability

100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.

Local support in English

Specialised and certified support team certified in the tool with presence in Latin Latin America.

Aranda Query Manager included

Advanced reporting solution and customisable dashboard, included in any ADM package licence.

Our experience
Large companies in the region trust in our solutions:
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Resources
Would you like more information?
packages
Aranda Service Management adapts to the needs of your business
Functionalities
Express Version
Full Version
Asset Management
Incident Management
Service Asset & Configuration Management
Request Fulfillment
Knowledge Management
Service Catalog Management
Service Level Management
Service Portfolio Management
EventManagement.
Problem Management
Change Management
Release & Deployment Management
Financial Management
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Learn how to optimise your company's operations with the help of our solutions.
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