Our ITSM software is a multitasking solution focused on management processes and services that implements IT best practices aligned with ITIL.
ITIL 4 best practices, certified from day one
Our ITIL-aligned tool is PeopleCert ATV certified for 15 ITIL® 4 practices and PinkVerify™ certified for 11 ITSM practices.
User Portal and Self-Service
Offer your clients a platform (web and mobile) for automatic registration of their requests, monitoring the status of their cases and self-management from the knowledge base.
Knowledge Base
Offer users and agents a centralized knowledge base with technical information for effective 24/7 self-management of their cases.
Advanced functionalities
Priority Matrix, Financial Management, Models, Approvals, Import, Export, Satisfaction Surveys.
Artificial Intelligence
Deliver world-class self-service experiences while reducing your support costs, thanks to Generative AI and machine learning capabilities.
Multi-project support ESM category
Expand the ITSM approach, bringing value to your entire organization by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.
Asset management with built-in CMDB
Integrate all your assets into a single data repository for analysis, control and management of resources throughout their lifecycle, optimizing costs and efficiency.
Bot integrated with WhatsApp
For users to register and consult cases.
Dashboards and integrated reports
The reporting and data analysis tool included allows you to visualize in real time dashboards of your processes and obtain reports that support the management of your business.
Virtual agent in Microsoft Teams
Chatbot integrated into Microsoft Teams so that your users can generate and consult cases in the Service Desk without leaving Microsoft Teams.
Advanced customization
Tailor the tool to your business needs by adding and editing custom fields to the application form, and implement your branding in the user portal.
Effective ticket management
Log all service requests received by your support and customer service departments from an omnichannel Service Desk, which facilitates centralized ticket management.
Process automation
Automate ticket assignment, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.
Built-in Password Recovery
ASM-integrated solution for self-management, resetting and administration of passwords by the end user.
To further complement its functionalities, our service management solution for IT asset management is natively integrated with our CMDB and Advanced Reporting solutions.
Aranda CMDB & Device Management
Aranda Field Service
Aranda Query Manager
External systems
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
HP TechPulse
Microsoft Azure
Connecting IT and business
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
Asset cost knowledge
From the CMDB, manage all contracts and invoices for your hardware, software licenses, as well as information related to warranties, expiration dates, maintenance, suppliers, among others.
Integrated and centralized suite on a 100% web platform, without the need to install a console on the computer.
Installation according to the infrastructure needs and advantages of each modality for the organization.
The platform offers default configurations, templates and models to speed up the configuration process. Bulk uploads of detailed user and asset information are also possible.
100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.
Specialized and certified support team certified in the tool with presence in presence in Latin Americaatina.
Advanced reporting solution and customizable dashboard, included in ASMS licensing.
"Aranda Software has especially helped in the centralization of multichannel attention, by managing to activate new means of communication between users and the University's IT Department."
Diana Ramirez, Head of the IT Services Department - EAFIT
"After the implementation of Aranda Software's solutions, users expressed a perception of improvement in service times."
Carolina Cáceres, Network Administrator of the Electricity Regulation and Control Agency.
"By having a catalog of services and obtaining statistics of the most more demanded, problem management has been attacked by implementing global solutions and we are in a constant process of continuous improvement."
Glenn Aleitte, Director of Operations - Instituto Profesional AIEP
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See step-by-step instructions for installation, configuration and use of the product.
View chats with additional information and exploration of the product interface.
Participate in certified trainings for the administration of this product.
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Automate your operations with world-class practices, adaptable to your business needs.
Incident Management
Service Request Management
Change Enablement
Request Fulfillment
Release Management
Knowledge Management
Service Desk
Service Catalog Management
Service Level Management
Service Configuration Management
IT Asset Management
IT Operations Management
Monitoring and Event Management
Service Financial Management
Supplier Management
Measuring & Reporting Management
Functionalities | Express Version | Full Version |
|---|---|---|
Asset Management | ||
Incident Management | ||
Service Asset & Configuration
Management | ||
Request Fulfillment | ||
Knowledge Management | ||
Service Catalog Management | ||
Service Level Management | ||
Service Portfolio Management | ||
EventManagement. | ||
Problem Management
| ||
Change Management | ||
Release & Deployment
Management | ||
Financial Management |