Our ITSM software is a multi-project solution focused on service and process management that implements ITIL-aligned IT best practices.
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Certified ITIL4 best practices
Our ITIL-aligned tool is PinkVerify™ certified for 11 ITIL®4 practices and AXELOS GOLD-rated for 9 processes.
Asset management with built-in CMDB
Integrate all your assets into a single data repository for the analysis, control and management of resources throughout their lifecycle, optimising costs and efficiency.
Virtual agent in Microsoft Teams
Chatbot integrated into Microsoft Teams so that your users can generate and consult cases at the Service Desk without leaving Microsoft Teams.
Bot integrated with WhatsApp
For users to register and consult cases.
Multi-project support ESM category
Expand the ITSM approach, bringing value to your entire organisation by managing multiple projects for service areas independent of IT, without additional cost and infrastructure.
Dashboards and integrated reporting
The reporting and data analysis tool included allows you to view real-time dashboards of your processes and obtain reports to support the management of your business.
Built-in Password Recovery
ASM-integrated solution for self-management, resetting and administration of passwords by the end-user.
Effective ticket management
Log all service requests received by your support and customer service departments from an omni-channel Service Desk, which facilitates centralised ticket management.
Process automation
Automate ticketing, Incident, Problem, Change, Requirement and SLA management with configurable business rules, notifications and workflows.
Knowledge Base
Provide users and agents with a centralised knowledge base of technical information for effective 24/7 self-management of their cases.
User Portal and Self Service
Offer your clients a platform (web and mobile) for automatic registration of their applications, case status monitoring and self-management from the knowledge base.
Advanced customisation
Tailor the tool to your business needs by adding and editing custom fields to the application form, and implement your branding in the user portal.
Advanced functionalities
Priority Matrix, Financial Management, Modelling, Approvals, Import and Export, Satisfaction Surveys.
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
Aranda CMDB & Device Management
Aranda Field Service
Aranda Query Manager
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
To further complement its functionality, our IT Asset Management Software integrates natively with our CMDB and Advanced Reporting solutions.
HP TechPulse
Microsoft Azure
Connecting IT and business
Keep CMDB configuration items automatically updated with the discovery or changes detected in device inventories from ADM, thus facilitating the detailed linking of CI information to Service Management processes involving these assets (incidents, requests, problems, changes).
Knowledge of the cost of assets
From the CMDB, manage all contracts and invoices for your hardware and software licenses, as well as information related to warranties, expiry dates, maintenance, suppliers, among others.
Integrated and centralised suite on a 100% web-based platform, with no need to install a console on the computer.
Installation according to the infrastructure needs and advantages of each modality for the organisation.
The platform offers default configurations, templates and models to speed up the configuration process. Bulk uploads of detailed user and asset information are also possible.
100% intuitive interface, easy configuration, fast loading and user friendly for any type of user.
Specialised and certified support team certified in the tool with presence in Latin Latin America.
Advanced reporting solution and customisable dashboard, included in any ADM package licence.
"Aranda Software has especially helped in the centralisation of the multi-channel service by activating new means of communication between the users and the University's IT department.
Diana Ramirez, Head of the IT Services Department - EAFIT
"After the implementation of Aranda Software's solutions, users reported a perceived improvement in service times".
Carolina Cáceres, Network Administrator of the Electricity Regulation and Control Agency.
"By having a catalogue of services and obtaining statistics on the most important most We have tackled problem management by implementing global solutions and we are in a constant process of continuous improvement."
Glenn Aleitte, Director of Operations - Instituto Profesional AIEP
Get to know all the technical and functional specifications of the product.
See step-by-step instructions for installation, configuration and use of the product.
View chats with additional information and exploration of the product interface.
Participate in certified trainings for the administration of this product.
Read our blogs for more interesting information on this solution.
Aranda Service Management adapts to the needs of your business
Functionalities | Express Version | Full Version |
|---|---|---|
Asset Management | ||
Incident Management | ||
Service Asset & Configuration
Management | ||
Request Fulfillment | ||
Knowledge Management | ||
Service Catalog Management | ||
Service Level Management | ||
Service Portfolio Management | ||
EventManagement. | ||
Problem Management
| ||
Change Management | ||
Release & Deployment
Management | ||
Financial Management |