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Remote control and support software

Offer the best technical assistance with remote support for your customers, in real time and from anywhere in the world.

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Deliver more timely solutions with real-time remote technical support

Regardless of the location, type of connection or network where users are located, Aranda Virtual Support's powerful remote control solution will allow you to provide effective responses to the problems presented by your customers' devices.


Remote control

Establish a remote control connection via the Internet to one or multiple workstations (with Windows systems) in a few seconds and perform the necessary troubleshooting actions.

Integrated collaboration tools

Make it easy for your support specialists to interact with end users or other specialists to resolve issues through integrated chat. In addition, transfer sessions from one specialist to another so that they can continue the support process without interruption. 

File transfer

With the specialist's console you can transfer files securely, regardless of their type, size or extension, to and from the user's devices, thus avoiding the use of external software.

Why Aranda Virtual Support?

Increased safety

Remote connection and support is encrypted and unimpeded by routers, firewalls, proxies or NATs.

Improved performance

Para optimizar el uso del ancho de banda durante conexiones lentas se habilita la reducción de colores y resolución de pantalla del equipo cliente.

More flexibility

Allows attended and unattended access by specialists, with the option for the user to run the software without first installing it.

Implementación Ágil

Install and configure easily and quickly in your existing infrastructure, without requiring a robust amount of space.

Access to inventories

View and export the list of inventories generated before and during the remote session on your users' workstations.

Summary of sessions

Guarde el historial de acciones realizadas durante la sesión de control remoto y regístrelas para efectos de auditorías y elaboración de guías de conocimiento.

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