Offer the best technical assistance with remote support for your customers, in real time and from anywhere in the world.
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Regardless of the location, type of connection or network where users are located, Aranda Virtual Support's powerful remote control solution will allow you to provide effective responses to the problems presented by your customers' devices.
Establish a remote control connection via the Internet to one or multiple workstations (with Windows systems) in a few seconds and perform the necessary troubleshooting actions.
Make it easy for your support specialists to interact with end users or other specialists to resolve issues through integrated chat. In addition, transfer sessions from one specialist to another so that they can continue the support process without interruption.
With the specialist's console you can transfer files securely, regardless of their type, size or extension, to and from the user's devices, thus avoiding the use of external software.
Remote connection and support is encrypted and unimpeded by routers, firewalls, proxies or NATs.
To optimize bandwidth usage during slow connections, color and screen resolution reduction of the client computer is enabled.
Allows attended and unattended access by specialists, with the option for the user to run the software without first installing it.
Install and configure easily and quickly in your existing infrastructure, without requiring a robust amount of space.
View and export the list of inventories generated before and during the remote session on your users' workstations.
Save the history of actions performed during the remote control session and record them for auditing and knowledge guide purposes.
Get to know all the technical and functional specifications of the product.
See step-by-step instructions for installation, configuration and use of the product.
View chats with additional information and exploration of the product interface.