Provide your customers with the best technical assistance through remote support, in real time and from anywhere in the world.
No matter where users are located or what type of connection or network they are using, Aranda Virtual Support powerful remote control solution will enable Aranda Virtual Support to provide effective solutions to any issues that arise with your customers' devices.
Establish a remote control connection over the internet to one or more workstations (running Windows) in just a few seconds and perform the necessary actions to resolve issues.
Enable your support specialists to interact with end users or other specialists to resolve issues via the integrated chat feature. You can also transfer sessions from one specialist to another so that the support process can continue without interruption.
Using the specialist console, securely transfer files—regardless of their type, size, or file extension—to and from users' devices, thereby eliminating the need for external software.
The connection and remote support are encrypted and are not hindered by routers, firewalls, proxies, or NATs.
To optimize bandwidth usage during slow connections, color depth and screen resolution are reduced on the client device.
It allows for both attended and unattended access by specialists, with the option for users to run the software without installing it first.
Install and configure it quickly and easily on your existing infrastructure, without requiring a significant amount of space.
View and export the list of inventory reports generated before and during the remote session on yourusers' workstations.
Save a record of all actions performed during the remote control session and log them for auditing purposes and to create knowledge guides.
Learn about all the product's technical and functional specifications.
See the step-by-step guide for installing, setting up, and using the product.
Watch presentations featuring additional information and a tour of the product interface.