ITSM Archives - Aranda Software

Aranda Software and HP join forces to improve ITSM service management in Latin American companies.

The current context has required companies to reinvent themselves, to implement policies and new practices that adapt to the real needs of organisations. One of the major changes facing companies today is the appropriate adoption of the hybrid work model.

Why a certified ITSM tool?

Digital transformation embedded in service management has enabled successful organisations in different market sectors to create value, automate processes and improve the experience of their customers and users, resulting in a better perception of service providers.

High Performance Service Management

When talking about high-performance Enterprise Service Management (ESM), it is essential to consider 3 factors: agility, compliance and efficiency. These essential elements allow companies to make the right decisions when looking for a platform that allows them to manage their cases from a single point of contact (SPOC) in an automated way.

Aranda Software receives Pink Verify® ITIL 4® certification

Aranda Software receives the Pink Verify® ITIL 4® certification, the first Latin American company in the IT industry to obtain this certification through the Aranda Service Management Suite version 9 (ASMS) tool.

What is ITIL 4?

ITIL 4 is a revision to the world's most widely accepted framework for IT Service Management (ITSM). It is a comprehensive guide on how to adopt and adapt best management practices.

Aranda Suite v9 was awarded Gold Level certification by Axelos Limited (owner of ITIL®).

Our Aranda Suite v9 solution was recently awarded Gold Level certification, the highest level of recognition given to software vendors, by Axelos Limited (owner of ITIL®) for the following 9 processes.

Aranda Software has certified 13 processes with ITIL best practices.

Every organisation is constantly searching for methodologies to align the different product and service processes. Evaluating, improving and implementing IT processes involves improvements in service quality, continuous improvement of the processes involved and a differentiating factor in service delivery to be more competitive and drive business growth.

How to implement a CMDB correctly?

What steps must be followed for a CMDB to be useful? In an initial step, in order to build a good CMDB, we will have to define the scope of the CMDB, the business areas involved in this scope.

The CMDB, a fundamental element in IT management

First of all, let's start with the definition of the CMDB concept. In many companies there are different databases, even Excel sheets or Word documents, in which lists with the elements of the used infrastructures can be found. Sometimes keeping track of these means diving into too much data, which can be time-consuming and sometimes even suffocating.

IT support ensures companies' success

IT support and IT consulting are very important to improve the productivity of your business. A large proportion of today's businesses rely on the computer, whether for communications, mass production or research you will find that computers are truly an invaluable tool.