We are committed to our customers' success, so annual maintenance of our products provides ongoing value to companies at a cost well below the original purchase price.
- Support in technical incidents in acquired products.
- Access to latest product enhancements and patches.
- Access to our ASC web portal for case creation, consultation and follow-up.
- Customized reporting.
- Validity of the discounts granted to your contract, avoiding additional service reestablishment costs.
- Access to our technical webcasts (Technical explanations of our products).
- Access to our training programs.
- Invitation to special customer events with our product managers and CTOs.
- Quarterly newsletter with updated product news.
"Today, what started as a help desk for the IT area, is now a cross-cutting tool for the institution and is used by other areas such as Human Resources, Communications, Degree, Admissions and Collections."
Glenn Aleitte
Director of Operations
Instituto Profesional AIEP
CHILE
"The ability to have an app for mobile devices has made our users' lives much easier, and case tracking that used to be manual and not notified to the user is now automated."
Othón Hernández Palacios
IT Operation
Profuturo
MEXICO
The ability to build a broad knowledge base has allowed us to quickly resolve the most recurring day-to-day cases, guaranteeing service levels and eliminating cyclical problems, with greater agility in response times".
Valentín Echeverry
Vice President of Technology
Redeban
COLOMBIA