Today, digital technologies not only have the potential to radically transform business, but also the way governments and public sector entities operate and provide services to citizens.
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Companies in the corporate and state market seek to increase their productivity thanks to an optimal management of the service requests that their customers generate, in turn, they seek to provide a timely response by the appropriate field specialist who has the appropriate tools for the attention of each case, which translates into the provision of an efficient customer service, with the benefit of a considerable cost reduction.
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Cloud and mobile technologies are transforming the way we live and work. And for field service managers looking to streamline processes and deliver stellar customer service, these innovations are especially transformative.
Continue readingToday, it is not enough to just be more proactive in monitoring and managing the performance of your service and maintenance organization. You need to create a fully connected service organization that generates value across your entire enterprise.
Continue readingWhen competition is fierce and companies have to focus intensely on providing world-class service, a company's value can be compromised by an unfortunate experience.
Continue readingEver wondered how long it would take to see a return on investment in your field service software? Gartner has answered that question for you in a report. They interviewed 35 companies in different vertical markets that have partially or fully implemented field service software and found that the average time to ROI was nine months.
Continue readingField service management can become a logistical nightmare if you don't have a proper system for tracking invoices and payments, and revenue from lost or late invoices could be lost. Worse, employees may be able to easily pocket money from customers, or walk away with company inventory or equipment.
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