ITIL is one of the most common frameworks for IT service management. However, questions and misunderstandings abound about this well-known set of practices.
Continue readingEverything you need to know about ITIL
The challenges facing IT asset management
Knowing what IT assets an organization has and how they are used has become a complex challenge. A typical IT infrastructure has many different assets of various types, and new assets are deployed daily to support changing business needs.
Continue readingData Types in a CMDB
ITIL recommends storing different data of the technological infrastructure in a CMDB. The main purpose is to maintain the configuration of each element and the relationships between its components, which together form a particular configuration at a specific time or point in time.
Continue readingWhat is not a CMDB?
The CMDB as a repository of information must relate different technological components or physical or logical configuration items (CI), to represent the configuration and interaction between them, and thus measure the impact of a failure or change of the component on the organization. When defining a CI, confusion arises as to what should or should not be included in the initial survey. The following is a guide to identify what a CMDB is not, by correctly differentiating and defining the elements to be controlled in your organization.
Continue readingWhat is the CMDB for - 5 steps to create it?
In the world of ITIL best practices, we find a variety of concepts, acronyms and processes, which when trying to manage them at the same time can generate a negative impact on our organization; therefore they must be used correctly.
Continue readingThe importance of Dashboards in IT management
Due to the dimension that Information Technologies (IT) have reached in companies of all types and sizes, and the increase in the number of technological assets that are nowadays within the critical stock, it is essential to have a detailed and updated knowledge about their availability and the offer of ICT-related services that your company has.
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