Reduce the number of clicks required to create or view a case in the Service Desk, thanks to the integration that enables Microsoft Teams to serve as an effective channel for requesting services, making life easier for your users and reducing response times.
Why choose our solution?
Because it centralizes the digital workspace, integrating the day-to-day collaboration platform with the Service Desk.
Because it streamlines the process of creating and viewing cases through our chatbot in Microsoft Teams.
Because it saves your users time and money by eliminating the need to switch between platforms.
What are the benefits?
- Integration with the world's most widely used collaboration platform.
- The abilityto quicklysubmit requests to the Service Desk from anywhere.
- Automation that letsyou check your cases in fewer than two steps.
- Effective self-servicefor viewing articles in the knowledge base.
- Easyto manage and configure.
Technical requirements for installation:
- Active Microsoft Office and Microsoft Teams licenses.
- Aranda Service Desk updated to the latest version or at least version 8.24.3, with database version 8.0.110, either as an Aranda cloud service or as an on-premises installation.
- A named user in Aranda Service Desk for connecting to Teams. (Named Specialist license).
- The ASDK web application must be publicly accessible on the internet with a domain name secured by a security certificate (HTTPS).
- Up-to-date maintenance and support contract.
AVAILABLE FOR DOWNLOAD FROM THE MICROSOFT TEAMS APP STORE
Need assistance? Contact us and take advantage of the new feature that will streamline your Service Desk