The primary, but not the only, objective of the Service Center is to serve as a point of contact between users and IT Service Management. It is a Management Model that supports cost reduction and improves service levels, generating added value to end customers.
Continue readingThe Petitions, Complaints, Claims and Suggestions System (PQRS) is a tool that allows us to be aware of the concerns and comments of our stakeholders in order to have the opportunity to strengthen our service and continue on the road to operational excellence.
Continue readingEnsuring that the company has full control of the infrastructure, guaranteeing operability, efficient management and internal and external customer satisfaction are some of the key aspects that can be managed through the service desk.
Continue readingSurvey reveals that end consumer satisfaction is a priority for businessmen in the region.
Companies in the region are clear about the premise that has made a career in the productive service sectors, which is that "the customer is always right".
Customer satisfaction depends to a large extent on the quality of interactions with the company. In the case of maintenance and support services, this contact is established directly with the technicians. Choosing the best professionals and equipping them with the right tools ensures service excellence. Find out how to achieve this.
Continue readingThe Customer Experience (CX) is basically the set of all interactions that a customer has with a company/brand, including the perceptions that are formed about it.
Continue readingIn addition to quality products at a good price, customers are also looking for good service. The impact of offering customers a quality service is quite important, and it can be the differentiating factor for a customer to repeat their purchase and also to spend more money where they are treated better.
Continue readingITIL es la metodología mejor conocida para operaciones de TI y gestión de servicio. Adicionalmente, una Mesa de Servicio en la nube basada en ITIL hoy en día es muy relevante como una solución óptima para organizaciones de todos los tamaños.
Continue readingWhen a company has an active presence in different Social Networks, it is exposed to receive Requests, Complaints and Claims (PQRS) from dissatisfied customers, this is a fact that will always occur; what many companies do not take into account is that a correct and quick response can generate that a customer who was previously dissatisfied, will fall in love with the company to such an extent that will begin to attract other customers.
Continue readingThe world is the color of the glass with which you look at it... this is a premise that emphasizes the independence and originality that human beings have, before the same event, you can see different things, you can interpret an opportunity or a problem, that basically depends on the approach that is given and the disposition that you have.
Continue reading
