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Aranda
Service Desk Mobile

Establish permanent connection with our Service Desk from
any place and at any time

Aranda Service Desk Mobile allows your specialists and end customers to manage cases from their mobile devices

With this mobile application, create cases and view information related to them, allow your specialists to track your progress, consult, create, edit incidents and service calls.

Reduce your company’s response times dramatically, increasing the efficiency of your Service Desk team. Avoid breaks in your requirements even if your specialists are not in front of the computer. Allow your company to fully comply with its service agreements and increase the levels of customer satisfaction in the process.


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Benefits

  • Significantly improve the user experience of your customers and specialists.
  • Allow your end user to create a ticket and choose the type of case: requirement, incident or problem from their mobile device.
  • Offer solutions to the requirements of your customers no matter when or where they are.
  • Despite the mobility offered by Aranda Service Desk Mobile, your data will be safe in our Service Desk.
  • Access the Service Desk and relevant information from your cases from anywhere.
  • Modify your case parameters such as: Description, notes, additional fields, attachments, and tasks.
  • Get information about your cases such as: Project, client, company, category, service, group of specialists, specialist, SLAs, urgency, description.
  • Attach files to your cases from your mobile device.

Aranda Service Desk

The multiproject tool that allows to manage different processes of your business through the same console and provide support to different type of cases.

Integrations

Complement the functionalities of ASDK acquiring different solutions of Aranda that facilitate the management of your resources:

ARANDA CMDB
ARANDA CMDB
ARANDA CMDB
The integration with Aranda CMDB (Configuration Management Database), allows to associate configuration Items, related to support procceses, to incidents and service calls.
ARANDA DASHBOARD
ARANDA DASHBOARD
ARANDA DASHBOARD
Integration with Aranda Dashboard allows access to a graphical interface to display the indicators of support processes, such as service calls, incidents and problems, improving the management of the Service Desk.
ARANDA ASSET MANAGEMENT
ARANDA ASSET MANAGEMENT
ARANDA ASSET MANAGEMENT
Enables remote control and management of your workstations to streamline support and significantly reduce response times by the integrating with Aranda Service Desk

Hundreds of IT professionals rely on our solutions

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