PREVIRED is an online service for reporting and paying social security contributions.Through a few simple steps and at no cost, PREVIRED allows employers—whether from companies or private households—as well as self-employed individuals to pay their social security contributions easily, securely, and completely free of charge.
PREVIRED has established the largest network of pension institutions operating in Chile, including the AFPs, IPS (formerly INP), Fonasa, Isapres, Cajas, Mutuales, AFCs, and the leading companies operating the Voluntary Pension Savings (APV) program.
Once you have paid your contributions through PREVIRED, you can print the forms—which include a summary and a detailed breakdown—along with the payment stamp indicating the date and time of your payment. These documents are fully valid for the Labor Department as proof of payment.
The first solution purchased by PREVIRED was Aranda Service Desk, which was used to address an issue related to requests made to the company’s IT department. These requests were received via email and/or phone calls, which made it impossible to manage them effectively, prevented the collection of metrics, and made searching for them difficult.
“Thanks to Aranda Software’s solutions, our clients have been able to track their requests, see who is handling them, and keep a record of their needs.”
Alex Leiva González
LAN Network Supervisor – Systems Engineer.
There are many reasons why our company chose Aranda Software’s solutions; among the most important ones for us are:
- The main reason was the positive recommendations from other Aranda Software customers.
- Value for money.
- Easy implementation.
The solution we use is Aranda Service Desk, and since implementing it in our company, our users have noticed these key benefits:
- Customers have been able to track their requests, see who is handling them, and keep a record of their needs.
- Specialists have been able to track the time spent, the number of requests resolved, adherence to deadlines, and keep a record of requests received.
With the implementation of Aranda Service Desk, we have been able to assess the volume of requests received by various departments, the time spent on them, and compliance with service levels.
With Aranda Inventory, we have been able to set parameters for the number of licenses, computers, devices, and everything related to internal inventory; the most relevant figures in this regard are:
- 60% reduction in response times for IT requests.
- A 30% reduction in the number of shadow machines (those that appear on one system but not on another; for example, WSUS and antivirus).
- Overview of the equipment inventory and its specifications.
- Minimizing response times to requests submitted to the IT department.
In total, 180 employees are benefiting from the implementation of Aranda Software's solutions at our company.