At CITEI, we develop customized technological solutions based on expert consulting. Backed by proof-of-concept testing, we minimize costs and risks; combined with our financial options, this provides the confidence and liquidity that SMEs and large corporations need for their operations and sustainable growth.
CITEI has a Logistics department responsible for distributing, delivering, and picking up equipment for service calls at customer facilities; it is also used to make direct purchases and payments at retail locations, among other tasks. Part of the problem was a lack of control over schedules and routes; their allocation was inefficient, leading to additional expenses and missed deadlines.
“Implementing Aranda Software’s solutions has made it easier for us to manage our client activities, ensure that we meet agreed-upon service levels, and measure user satisfaction. It has also helped us make immediate decisions thanks to real-time notifications.”
Alfredo Bishop
General Manager
CITEI already had Aranda Software’s Help Desk installed, which they use to manage various projects, and they wanted a solution that would integrate seamlessly with it. Currently, CITEI is one of Aranda Software’s distribution channels in Mexico, and having the solutions installed in-house allows them to meet their own needs while also serving as a live showroom, enabling their customers to experience the benefits of the solutions firsthand. Another key reason for choosing Aranda was the ease of configuring the tools and their cost-effectiveness.
Following the implementation of Aranda Field Service , logistics staff productivity Aranda Field Service by 30%, service management and scheduling improved, and the environmental impact was reduced through the use of digital documentation.
In addition to reducing implementation and infrastructure costs, CITEI has improved corporate governance and boosted productivity and customer service.
Since CITEI has staff certified in Aranda Software solutions, implementation costs and timelines were reduced; adapting the infrastructure to support the tool was straightforward because it had no major requirements, and it was only necessary to configure the existing infrastructure.
As for the Help Desk, it streamlined the management of customer interactions, ensured compliance with agreed-upon service levels, measured user satisfaction, and facilitated immediate decision-making through real-time notifications.
When it comes to security, CITEI’s computer infrastructure consists of laptops, and with data backups using Aranda Data Safe , all employees’ information Aranda Data Safe now secure and accessible; if a problem arises for any reason, it is immediately detected on the dashboard.
Device Management has helped them track device assignments and specifications, control which applications can be run within the organization, and minimize risks. The tool has provided useful information for configuring the most frequently used links on our intranet and for detecting unusual device usage.