The Dr. Carlos Sáenz Herrera National Children's Hospital decided to implement Aranda Asset Management and Aranda Service Desk in order to protect its IT investments and ensure adequate response times.
In 1954, in the wake of the polio epidemic that affected Costa Rica’s child population, the Pediatrics Department at San Juan de Dios Hospital faced serious medical and administrative challenges caused by the unexpected surge in the number of affected patients. This situation inspired Dr. Carlos Sáenz Herrera to conceive the idea of building adequate facilities for the care of children, a project that began with the determined assistance of the San José Social Protection Board, the country’s highest authorities, and the unconditional support of the general public.
In 1954, Dr. Carlos Sáenz Herrera launched a fundraising campaign through newspapers and radio, which received an enthusiastic and generous response from the public. Dr. Sáenz Herrera, in coordination with several advisors, then developed the National Children’s Hospital Needs Program, which included the construction plans for the new facility. On May 28, 1956, joint funding was secured from the Social Protection Board and the Inter-American Cooperative Public Health Service.
On April 5, 1957, construction began on the National Children’s Hospital. After securing the necessary funds and conducting a site survey, the Board decided to build the facility on a corner lot located across from Paseo Colón and 20th Street South. On May 24, 1964, the hospital was inaugurated in a solemn ceremony attended by the President of the Republic, Mr. Francisco J. Orlich, Monsignor Dr. Carlos H. Rodríguez, and approximately 10,000 people.
On that occasion, Dr. Sáenz Herrera stated the following as part of his speech: “The National Children’s Hospital will thus stand as a tangible monument to the goodwill, understanding, determination, and tenacity of thousands of people who, working closely with three successive administrations, have succeeded in bringing it to life.”
Aranda Service Desk has been a tool that has supported the evolution of the institution’s technology services for more than 15 years. Today, it supports a robust service model within the IT Department, which comprises three divisions: Software Solutions, Infrastructure Solutions, and IT Services.
“Based on our previous experience with Aranda Software and the growth of our platform, we decided they were the best choice to meet our needs and boost productivity.”
Roxana Cheng, Engineer
Infrastructure Coordinator.
The National Children's Hospital has seen significant infrastructure growth in recent years, commensurate with its need for resources and management tools to ensure adequate response times and protect its investment in hardware.
Given the number of technicians required tomaintain a platform with over 1,000 devices, a tool like Aranda Asset Management from Aranda Software became essential for accessing device performance data and providing remote support. In this way, and thanks to the solution’s features, the efforts of the institution’s technical staff are maximized.
A market study was conducted involving three well-known products, in which Aranda Software demonstrated its leadership. Aranda Asset Management has been in use at the institution since 2004 and Aranda Service Desk since 2008; having a thorough understanding of how they work and after comparing them with solutions offered by other vendors, we confirmed that the best decision was to continue using the software we already had.
Once the scope of the project had been defined and we were confident in its performance, we renewed our subscriptions to Aranda Asset Management, Aranda Service Desk, and Aranda Software Delivery due to their reliable performance, updated interface, ease of use, and the 12 ITIL-certified processes validated by PinkVerify in 2011. Additionally, we are migrating our infrastructure to the cloud of one of Aranda Software’s partners.
Given our growth, the volume of equipment, and the number of technical staff required to support it, the most significant impact of implementing Aranda Software was reflected in the increase in our productivity.
Given that the hospital has three 5-story buildings and that the end users are staff members from various healthcare and administrative specialties who provide direct and constant care to patients, the implementation of Aranda Software’s solutions has made equipment maintenance more flexible, so that IT staff can resolve issues without interrupting or intruding on the privacy of the care provided by internal staff to patients, among other benefits, thereby enabling the delivery of better IT service.Troubleshooting is now much more effective and innovative, with faster response times. Implementing this tool at the institution was very straightforward and yielded immediate benefits in the quality of service provided.
Our experience with these solutions has been positive, not only in terms of functionality but also regarding updates, on-site support, migrations, and support services, all of which have ensured excellent availability of the tool.