The current context has required companies to reinvent themselves, to implement policies and new practices that adapt to the real needs of organizations. One of the major changes facing companies today is to properly adopt the hybrid work model.
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The digital transformation incorporated in service management has enabled successful organizations in different market sectors to create value, automate processes and improve the experience of their customers and users, which translates into a better perception of service providers.
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To talk about high-performance Enterprise Service Management (ESM), it is essential to consider 3 factors: agility, compliance and efficiency. These essential elements allow companies to make the right decisions when looking for a platform that allows them to manage their cases from a single point of contact (SPOC) in an automated way.
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Aranda Software receives the Pink Verify® ITIL 4® certification, the first Latin American company in the IT industry to obtain this certification through the Aranda Service Management Suite version 9 (ASMS) tool.
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ITIL 4 is a revision to the world's most widely accepted framework for IT Service Management (ITSM). It is a comprehensive guide on how to adopt and adapt best management practices.
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Our Aranda Suite v9 solution recently obtained Gold Level certification, the highest level of recognition given to software vendors, by Axelos Limited (owner of ITIL®) for the following 9 processes.
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Every organization is in constant search of methodologies to align the different processes of products and services. Evaluating, improving and implementing IT processes implies improvements in the quality of service, continuous improvement of the processes involved and a differentiating factor in the delivery of the service to be more competitive and drive business growth.
Continue readingWhat steps must be followed for a CMDB to be useful? In an initial step, in order to build a good CMDB we will have to define the scope of the CMDB, the business areas involved in this scope.
Continue readingLet's start with the definition of the CMDB concept. In many companies there are different databases, even Excel sheets or Word documents, where you can find lists with the elements of the infrastructures used. Sometimes keeping track of these means diving into too much data, which takes time and can sometimes be very time-consuming.
Continue readingIT support and IT consulting are very important to improve the productivity of your business. A large proportion of today's businesses rely on the computer, whether for communications, mass production or research you will find that computers are truly an invaluable tool.
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