The CMDB as a repository of information must relate different technological components or physical or logical configuration items (CI), to represent the configuration and interaction between them, and thus measure the impact of a failure or change of the component on the organization. When defining a CI, confusion arises as to what should or should not be included in the initial survey. The following is a guide to identify what a CMDB is not, by correctly differentiating and defining the elements to be controlled in your organization.

In the world of ITIL best practices, we find a variety of concepts, acronyms and processes, which when trying to manage them at the same time can generate a negative impact on our organization; therefore they must be used correctly.

Due to the dimension that Information Technologies (IT) have reached in companies of all types and sizes, and the increase in the number of technological assets that are nowadays within the critical stock, it is essential to have a detailed and updated knowledge about their availability and the offer of ICT-related services that your company has.