Under a quality approach where trust, availability, capacity and security are basic, the importance of information technology (IT) in the support and execution of operations is recognized as fundamental by organizations.
Continue readingHoy en día, una de las principales exigencias de los consumidores es recibir una atención excepcional durante toda su relación con la empresa, lo que convierte a la experiencia de cliente en uno de los grandes valores diferenciales.
Continue readingWe know that the financial sector is one of the most attacked and also one of the most demanding in terms of IT security products and services. There is a critical vulnerability: the problem of customer identity verification.
Continue readingFaulty apps, smartphone users unaware of what they click on, and stealthy malware make a toxic combo.
Continue readingEvery organization is in constant search of methodologies to align the different processes of products and services. Evaluating, improving and implementing IT processes implies improvements in the quality of service, continuous improvement of the processes involved and a differentiating factor in the delivery of the service to be more competitive and drive business growth.
Continue readingCon el pasar del tiempo, el entendimiento de que todas las organizaciones, independientemente de su tamaño y forma, necesitan comprender la tecnología digital moderna y apreciar cómo se puede explotar para alcanzar los resultados de negocios deseados y lograr la diferenciación, se hace cada vez mayor. Las compañías del sector privado han estado a la vanguardia del desarrollo digital.
Continue readingWhat steps must be followed for a CMDB to be useful? In an initial step, in order to build a good CMDB we will have to define the scope of the CMDB, the business areas involved in this scope.
Continue readingCon frecuencia se tiene la expectativa de que quien ocupa el rol de TI, conozca cada una de las máquinas por nombre y categoría y pueda proporcionar información de cálculo de costos e inventario de TI por departamento.
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Asset and inventory management is the foundation for successful configuration management. Its purpose is to manage the company's inventory and asset data in an ITIL-compliant CMDB. All resources that are relevant for a company have to be automatically discovered and controlled throughout their entire lifecycle (IT portfolio management).
Continue readingLet's start with the definition of the CMDB concept. In many companies there are different databases, even Excel sheets or Word documents, where you can find lists with the elements of the infrastructures used. Sometimes keeping track of these means diving into too much data, which takes time and can sometimes be very time-consuming.
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