Patching isn't optional: the clock starts ticking from the very first minute

Digital threats don't wait. Here's what the lifecycle of a critical vulnerability looks like today:

Timeline of a cyber threat

1. A new critical vulnerability has been discovered in a widely used application.
2. Within hours, methods and tools developed by cybercriminals to exploit it are already circulating.
3. In less than 48 hours, the first attacks are already underway.

And if your infrastructure lacks a streamlined and effective process for closing those gaps through updates, you’re leaving the door open to attackers.

Every hour that goes by without applying a patch is an opportunity for a threat to become a reality.

Automating patch management reduces risk, improves response times, and protects your systems before it’s too late.

In cybersecurity, the difference between being protected and falling victim to an attack can come down to a matter of hours.

48 hours: the new window of opportunity

The time available to address critical vulnerabilities is becoming increasingly limited.

It’s not enough to just apply updates: you have to do it quickly, accurately, and without relying on manual processes.

Is your organization prepared to respond within 48 hours?

To achieve this, three key capabilities are needed:

  • Have a complete overview of all devices that need to be protected
  • Identify and prioritize effectively to determine what to address first
  • Having automated tools that allow patches to be applied even to devices that are offline

Why is timely patching still a challenge?

Today, many IT environments are designed to offer flexibility, but applying patches in a timely manner is not easy. Many IT environments are designed to be flexible, but not to respond quickly to security threats. There are devices that go days without connecting to the network, users who work from home or on the go, legacy systems that require manual checks, different software versions running simultaneously, and, in many cases, a lack of a clear update policy. All of this makes it difficult to keep systems secure.

In this context, continuing to rely on traditional patching methods not only slows down the response to risks but also makes it impossible to keep up with threats that are evolving at an ever-increasing pace.

ADM: Automated patching for an unpredictable world

The patching functionality included in Aranda Device Management ADM) is designed to reduce risk without increasing the operational burden.

With ADM , you can:

  • Automatically detect outdated devices
  • Prioritize patches based on criticality, user type, or device
  • Schedule silent deployments at specific times
  • Automating deployment in hybrid environments
  • Get clear reports on compliance and gaps

And it's not just about operating system patches. ADM also supports third-party applications, including productivity tools and specialized software.

Your attack surface doesn't shrink on its own

With the constant growth of threats and the speed at which they spread, waiting to take action is no longer an option. Reactive patching is tantamount to living with open vulnerabilities, leaving your infrastructure exposed at all times. Without automation or clear priorities, the update process becomes slow, manual, and difficult to scale.

With ADM, patching is no longer a burden—it becomes an advantage. By automating and centralizing patch management, you can close security gaps faster, reduce risks, and free up your IT team to focus on strategic tasks.

The result: greater safety, less exposure, and a much more efficient operation.


Ready to take the next step?

Schedule your personalized demo and see how Aranda can strengthen the security of your IT environment from the ground up.

Aranda Software | Protect what drives your business.

5 Key Tips for Choosing Field Service Software 

The cloud and mobile technologies are redefining the way we operate and connect with one another. For field service managers, these innovations are essential, as they offer ways to streamline processes and improve the quality of customer service. Keeping up with trends in IT service management is not just an advantage—it is a necessity for any company that aspires to operational efficiency and a robust service management system.

Gartner’s annual report on Mobile Service Management evaluates field service management solutions and highlights key trends that managers should consider. Below, we’ll explore the five key reasons for choosing field service software, highlighting how Aranda Field Service AFLS) meets these needs as a comprehensive solution for field service management. 

1. Stay Connected – Anytime, Anywhere  

Field service work requires staying constantly connected and informed. That’s why it’s essential that the service management software used by your managers and technicians works seamlessly across various mobile devices. In addition, it must offer essential complementary features, such as billing and fleet management. In fact, according to Gartner, service management software must also include robust social features to keep technicians and administrative staff connected in the field. This is precisely where Aranda Field Service AFLS) uninterrupted connectivity and integrated tools become crucial for effective incident management and agile technical support.

2. Mobile Technology Is Essential for Field Support  

Today, it’s impossible to overlook the importance of robust mobile capabilities for field service software. Trying to navigate complex software that isn’t optimized for mobile devices is a major challenge for those working on the road. Field service teams need high-performance mobile apps that allow users to access critical tools such as inventory management, sales, and service quotes. Mobility, connected through an efficient help desk system, will ensure effective incident management and responsive customer support. Robust customer service software must prioritize the mobile experience to optimize field productivity and ticket management from anywhere.  

3. Implementation Models Do Matter 

When choosing service management software, field service managers should consider how the solution will be deployed (for example, a SaaS solution) and determine what works best for their organization. According to Gartner, SaaS models are becoming increasingly popular among field service management teams, who value the convenience, simplicity, and cost savings that come with cloud-based software. It’s an excellent idea to choose service management software built around the SaaS model, ensuring everything runs smoothly and the business can scale effectively. The flexibility of SaaS models, combined with a web-based service desk platform, will define your company’s operational efficiency and integrates seamlessly with the online service desk.

4. The Importance of Software Integration  

Performing field service tasks often involves the use of ERP, CRM, or service desk applications. Therefore, when choosing service management software, it is increasingly important that it communicates effectively with other systems. According to the Gartner report, the strongest vendors demonstrated that they could easily integrate with third-party business applications. The ability to integrate with help desk platforms, ticket management software, and ITIL systems will be essential. A true IT service management system must ensure seamless communication between all tools, facilitating ticket management and IT support in the field. This system integration is key to efficient IT asset management and the implementation of a robust CMDB. 

5. Integration with Other Technologies for Innovation  

Technological trends such as cloud computing and mobility dominate today’s market. However, it is also important to keep an eye on other emerging technologies, such as augmented reality, wearable devices, drone technology, and even 3D printers. IT managers and directors should seek out innovative vendors who are already experimenting with these new trends to maintain a competitive edge. Aranda Software’s vision includes adapting to these innovations to offer an even more advanced service desk, capable of managing complex tickets through a service desk with maximum efficiency.  

Mobility provides service companies with a quick solution to their problems, enabling them to respond to service requests immediately, which reduces time and costs for the organization. This high responsiveness benefits field service technicians, service managers, business administrators, executive management, and, of course, customers. The organization’s overall service productivity can improve by up to 30% to 40%, while profitability can increase by up to 20% to 25%. 

Aranda Field Service AFLS) is the georeferencing application designed to boost your company’s productivity. It enables optimal request management, ensuring a timely response from field specialists. This directly translates into more efficient customer service and a significant reduction in operating costs. With a unified web console, agile implementation , and an intuitive design, AFLS streamlines daily operations. Additionally, it offers flexibility with on-premise or cloud deployment, local support in Spanish, and Aranda Query Manager included for robust reporting. Your field staff will only need a smartphone (Android or iOS) to access work orders and optimized routes

AFLS integrates seamlessly with our help desk, serving as a key component of the Aranda Service Management (ASMS). This powerful suite goes beyond ticket management; it is enhanced with native integrations with our IT asset management software, Aranda CMDB and Aranda Query Manager advanced reporting. Designed to meet the needs of companies across all sectors that require on-site services and support, it is the ideal solution for IT outsourcing providers, telecommunications companies, and public utilities, among others. In a business environment where IT service management is critical, this platform emerges as the leading tool for comprehensive management that ensures essential business continuity. 

Finally, Aranda Software offers solutions that adhere to ITIL v4 best practices and not only strictly comply with service level agreements (SLAs) but also enable exceptionally efficient incident management. With our solutions, your company gains the ITSM tools it truly needs to scale up to world-class IT service management, delivering unparalleled customer service.

Why Does My Company Need a Service Desk? 

If you think your business isn’t ready for—or doesn’t need—a comprehensive service management solution, reading this article will completely change your perspective. In today’s business landscape, what truly successful company in your industry serves its customers without the essential support of technology and centralized service management? This question highlights the need for a robust solution like Aranda Service Management (ASMS), which goes beyond a simple Help Desk or advanced Service Desk. 

Based on our extensive experience, the first thing we need to clarify is the capabilities of Aranda Service Management (ASMS) as an IT service management (ITSM) system: it provides a single point of contact that supports the resolution of requests, problems, or incidents within an organization, using technological resources that facilitate this work. This description lays the groundwork for understanding the vital functions of a service management suite, which encompass much more than simple technical support. It is the central ITSM tool for any modern company seeking process automation and operational efficiency. 

Practical experience underscores its value. At Redeban Multicolor, they state: “With Aranda Service Desk, part of Aranda Service Management (ASMS), we have managed to track nearly 100 percent of all cases that come into our support center, whether they originate internally or externally.” This has enabled us to build a comprehensive knowledge base to quickly resolve the most common day-to-day cases, ensure compliance with service level agreements (SLAs), and eliminate recurring issues. This demonstrates the effectiveness of incident management and Aranda Software’s capability as a leading incident management tool, offering a true technical support ticketing system integrated into ASMS. 

Redeban.

At Aranda, we have identified five key reasons why companies need a solution like Aranda Service Management (ASMS), optimizing help desk or service desk functions as part of a larger platform:

1. Multipurpose Tool for Comprehensive Management 

Aranda Service Management (ASMS) is a versatile tool that enables ticket management and various business processes from a single console. It supports requests, requirements, incidents, problems, and changes, ensuring efficient case handling, which translates into greater user satisfaction and effective, high-quality service. It is a comprehensive ticket management software and an effective customer service solution. With Aranda Service Management (ASMS), you’ll get a comprehensive ITSM solution that will transform your operational efficiency and process automation. You’ll be able to configure a complete service catalog for your IT management. 

2. Versatility and Self-Management for the Customer  

ASMS offers great flexibility for case registration and tracking through its web platform or self-service channels. This allows customers to register new cases and manage their inquiries using the integrated knowledge base (CMDB), thereby improving the autonomy and efficiency of help desk support. This help desk software enhances information management and reduces the workload on the support team, serving as a key component of a comprehensive ITSM solution.

3. Mobile Access for Customers and Agents  

Customers and end users can manage their cases from their mobile devices and view relevant information. In addition, the mobile app for agents—part of the suite—enables specialists to view, create, and edit incidents and requests, as well as track their progress. This facilitates agile and efficient IT support by leveraging the mobility offered by our service management suite. It is an omnichannel technical support ticketing system.

4. Definitive Problem Resolution and Proactive Management  

Aranda Service Management (ASMS) enables you to resolve issues permanently by identifying their root cause and establishing the issue lifecycle. This facilitates the efficient management of each case, from defining its origin, classification, escalation, and investigation, through to its resolution. A robust IT service management system helps reduce the number of incidents through prevention mechanisms and quality improvement strategies, while increasing your understanding of your CMDB infrastructure.

Aranda Service Management (ASMS) is the ITSM solution that enables you to manage services proactively in accordance with ITIL best practices. 

5. Key Metrics for Continuous Improvement  

ASMS provides access to a wealth of information, enabling you to track key metrics such as: the customers with the highest number of cases, the ratio of incidents to support requests, and the services with the most issues, the highest usage, or even those that are rarely used. These metrics are essential for initiating a process of continuous improvement, demonstrating why Aranda Software offers the best help desk tools and advanced support ticketing software within its suite. 

In addition, it allows you to set up real-time notifications for end users, keeping them informed about the status of their cases. With the ASMS web and mobile user console, end users can access this information whenever they need it, streamlining the help desk ticketing process and ticket management. 

It is a true helpdesk software solution and an efficient ticket management system for technical support that is part of a much more powerful IT service management suite.