The world is the color of the glass with which you look at it... this is a premise that emphasizes the independence and originality that human beings have, before the same event, you can see different things, you can interpret an opportunity or a problem, it basically depends on the approach you give it and the disposition you have.
Continue readingWhen a company has an active presence in different social networks, it is exposed to receive Requests, Complaints, Claims and Suggestions (PQRS) from dissatisfied customers, this is a fact that will always occur; what many companies do not take into account is that a correct and quick response can generate that a customer who was previously dissatisfied, will fall in love with the company to such an extent that it will begin to attract other customers.
Continue readingWithin the Customer Service area of the companies, there is a special division in charge of attending to customer Requests, Complaints, Claims and Suggestions and it is responsible for generating a large part of the loyalty of the target market, making sales generate an added value by closely connecting the buyer with the products and services offered by the company.
Continue readingMany environmental issues have been gaining importance in business practices for some years now: energy and water consumption, the amount of solid waste produced, carbon dioxide (CO2) emissions, use of recyclable materials, environmental impact on the production chain, etc.
Continue readingAndres works in sales and is the worst offender, again. He spends 2.3 kilowatts, never turns off the computer when he leaves work. Even more surprising is that Camila, who works in marketing, is not so far behind her colleague: she spends 2.1 kWh, works with two monitors and is known for leaving her computer on all night. Do you know what other employees are offenders in this respect, how much energy your company consumes, how much money is spent and how much CO2 is generated from the machines?
Continue readingA general concern of all companies is to reduce their environmental impact and fulfill their social commitment by respecting the environment and enhancing sustainability in their production processes.
Continue readingITIL is one of the most common frameworks for IT service management. However, questions and misunderstandings abound about this well-known set of practices.
Continue readingKnowing what IT assets an organization has and how they are used has become a complex challenge. A typical IT infrastructure has many different assets of various types, and new assets are deployed daily to support changing business needs.
Continue reading"The Future of the Service Desk" infographic in the best "Back to the Future" style puts into context the power of mobile and social technology, which is causing IT departments to rethink the way they deliver their services, now and in the future.
Continue readingPortability is no longer a privilege for some, but a necessity for all and a factor that conditions the success of any organization.
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