When competition is fierce and companies have to focus intensely on delivering world-class service, a company's value can be compromised by an unfortunate experience.
Continue readingThe demand for SaaS within field services
How long would it take to see a return on investment in your field service software?
Ever wondered how long it would take to see a return on investment in your field service software? Gartner has answered that question for you in a report. They interviewed 35 companies in different vertical markets that have partially or fully implemented field service software and found that the average time to ROI was nine months.
Continue reading¿Qué hace que una mesa de servicio ITIL en la nube sea tan poderosa?
ITIL es la metodología mejor conocida para operaciones de TI y gestión de servicio. Adicionalmente, una Mesa de Servicio en la nube basada en ITIL hoy en día es muy relevante como una solución óptima para organizaciones de todos los tamaños.
Continue readingField Service, a vital component of customer service
Field service management can become a logistical nightmare if you don't have a proper system for tracking invoices and payments, and revenue from lost or late invoices could be lost. Worse, employees may be able to easily pocket money from customers, or walk off with company inventory or equipment.
Continue readingEnergy saving tips for your company
Tips on how to save resources and energy at home are often offered. However, most of our time, if we don't count the time we spend sleeping, is spent at work.
Continue reading10 Tips to properly address PQRS in Social Networks
When a company has an active presence in different Social Networks, it is exposed to receive Requests, Complaints and Claims (PQRS) from dissatisfied customers, this is a fact that will always occur; what many companies do not take into account is that a correct and quick response can generate that a customer who was previously dissatisfied, will fall in love with the company to such an extent that will begin to attract other customers.
Continue readingIT support ensures companies' success
IT support and IT consulting are very important to improve the productivity of your business. A large proportion of today's businesses rely on the computer, whether for communications, mass production or research you will find that computers are truly an invaluable tool.
Continue readingPQRS the key to success for customer service
The world is the color of the glass with which you look at it... this is a premise that emphasizes the independence and originality that human beings have, before the same event, you can see different things, you can interpret an opportunity or a problem, it basically depends on the approach you give it and the disposition you have.
Continue reading10 Tips to properly address PQRS in social networks
When a company has an active presence in different social networks, it is exposed to receive Requests, Complaints, Claims and Suggestions (PQRS) from dissatisfied customers, this is a fact that will always occur; what many companies do not take into account is that a correct and quick response can generate that a customer who was previously dissatisfied, will fall in love with the company to such an extent that it will begin to attract other customers.
Continue readingSolution of PQRS - Petitions, Complaints, Grievances, Claims and Suggestions
Within the Customer Service area of the companies, there is a special division in charge of attending to customer Requests, Complaints, Claims and Suggestions and it is responsible for generating a large part of the loyalty of the target market, making sales generate an added value by closely connecting the buyer with the products and services offered by the company.
Continue reading