Is your company prepared for the end of support for Windows 10? 

Imagine it’s Monday morning. You turn on your computer and everything seems normal… until a malicious email opens on its own. Suddenly, your most important files disappear and your programs stop working. It’s an attack. The reason is simple: your operating system no longer receives support or security updates, leaving it defenseless against cybercriminals. The damage is real: in a matter of hours, you could suffer data loss, operational paralysis, and massive financial losses—all because you’re using vulnerable equipment. 

This nightmare scenario is not a work of fiction. With the the end of support for Windows 10 , it is a reality for millions of users. Microsoft has confirmed that Tuesday, October 14, 2025, will be the deadline for receiving updates and official support. 

Although it has been the dominant operating system for years, Windows 10 now accounts for about 46% of the global market, while Windows 11 has already surpassed a 49% market share. After the end-of-support date, you will need to upgrade to Windows 11 to continue receiving support for key services such as Microsoft 365 and, most importantly, critical security updates. 

Ignoring this transition not only leaves your devices unprotected, but also compromises the security, productivity, and continuity of your operations. Without a prompt solution, each computer becomes more vulnerable to attacks, data loss, and system failures. This can lead to disruptions, increase support costs, and damage your company’s reputation. 

In addition, Windows 10 devices will no longer be compatible with new key applications and services, which could leave businesses behind. This isn’t just an update—it’s a strategic decision to protect your business’s information and digital infrastructure. It is estimated that 240 million personal computers will become obsolete because they do not meet the minimum hardware requirements for Windows 11, forcing millions of users to replace them. 

How can you navigate this transition without disrupting your operations? 

Upgrading to Windows 11 doesn’t have to be a race against time. The real challenge is doing it in an organized way, without disrupting daily operations and ensuring that all devices are protected. This is where a tool like Aranda Device Management ADM) comes in, simplifying the process by breaking it down into two clear and straightforward phases: 

Hardware Inventory: The Key to Knowing Where to Start 

Before making any changes, you need to know which computers in your company are ready for the migration. It’s like creating a checklist: which ones meet the requirements? Many Windows 10 devices may need an internal update or, in some cases, need to be replaced. With ADM Hardware Inventory feature, you can automatically scan and assess all devices on your network. This lets you know exactly which ones are compatible for migration without having to check each one manually, as it verifies the following technical requirements: 

  • Processor: 1 GHz or faster, with at least 2 cores in a 64-bit compatible processor or SoC. 
  • RAM: at least 4 GB 
  • Storage: 64 GB or more. 
  • Firmware: UEFI, compatible with Secure Boot. 
  • TPM: Version 2.0. 
  • Graphics card: DirectX 12 compatible with WDDM 2.0 driver. 
  • Display: larger than 9 inches with HD resolution (720p) and 8 bits per color channel. 
  • Internet connection: required for initial setup and updates. 

Software Delivery: The Smart Way to Migrate 

Once you know which devices are compatible, the Software Delivery feature kicks in to automate the heavy lifting. ADM lets ADM deploy the Windows 11 update in bulk and on a scheduled basis. 

  • Mass deployments: You can apply the update to a large number of computers at once, rather than having to do it one by one. 
  • Scheduled tasks: Choose the exact time for the process to run—for example, outside of business hours—without affecting productivity. 
  • Rollouts by groups: Organize the migration in phases. This allows you to conduct a pilot test with a small group of users to ensure that everything works properly before rolling it out to the rest of the company. 

With this approach, you can ensure that every device receives the update, streamlining administration and ensuring a transition to Windows 11 that is fast, secure, and doesn't impact your business's productivity. 

An opportunity to grow 

The end of Windows 10 support is not a threat, but a strategic opportunity to modernize your business operations. With the capabilities of Aranda Device Management —from hardware inventory to software deployment—you can lead this technological transition efficiently and without disrupting productivity. 

It's more than just an update; it's a critical decision for your company's security, compliance, and competitiveness. 

Take action today. Protect your business. Evolve intelligently. 

Mobile Device Management (MDM): Key to Enterprise Mobility 

Today, 67% of employees use up to three devices for work (Gartner, 2024). This poses a challenge: how can we manage and protect so many devices without sacrificing productivity? 

The answer lies in Mobile Device Management (MDM). With tools like Aranda Enterprise Mobility Management AEMM), companies can centralize control over smartphones, tablets, and laptops, reducing security risks and optimizing resources. 

1. Choose the right provider 

A good technology partner offers not only software, but also consulting, support, and scalability. Aranda combines expertise in IT asset management with business process integration, ensuring successful implementations. 

2. Plan before implementing 

Mobility requires a strategy. Evaluate operating systems, identify which processes will benefit, and launch pilot projects to measure results. This ensures security and a return on investment. 

3. Safety First 

More than 80% of incidents involving mobile devices stem from a lack of controls (Verizon, 2024). With MDM, you can: 

Define access rights by role. 

Monitor in real time. 

Comply with safety regulations. 

AEMM provides these features from a single console, safeguarding data and operations. 

4. Benefits of an MDM strategy 

Greater productivity: self-directed and connected employees. 

Greater security: data protected at all times. 

Agile collaboration: teams working from anywhere. 

Cost reduction: full control over assets and licenses. 

5. Strive for continuous improvement 

Mobility isn't a one-time project. It requires constant updates, monitoring, and adjustments. With Aranda, companies receive ongoing support, updates, and training, ensuring growth without losing control. 

Patching isn't optional: the clock starts ticking from the very first minute

Digital threats don't wait. Here's what the lifecycle of a critical vulnerability looks like today:

Timeline of a cyber threat

1. A new critical vulnerability has been discovered in a widely used application.
2. Within hours, methods and tools developed by cybercriminals to exploit it are already circulating.
3. In less than 48 hours, the first attacks are already underway.

And if your infrastructure lacks a streamlined and effective process for closing those gaps through updates, you’re leaving the door open to attackers.

Every hour that goes by without applying a patch is an opportunity for a threat to become a reality.

Automating patch management reduces risk, improves response times, and protects your systems before it’s too late.

In cybersecurity, the difference between being protected and falling victim to an attack can come down to a matter of hours.

48 hours: the new window of opportunity

The time available to address critical vulnerabilities is becoming increasingly limited.

It’s not enough to just apply updates: you have to do it quickly, accurately, and without relying on manual processes.

Is your organization prepared to respond within 48 hours?

To achieve this, three key capabilities are needed:

  • Have a complete overview of all devices that need to be protected
  • Identify and prioritize effectively to determine what to address first
  • Having automated tools that allow patches to be applied even to devices that are offline

Why is timely patching still a challenge?

Today, many IT environments are designed to offer flexibility, but applying patches in a timely manner is not easy. Many IT environments are designed to be flexible, but not to respond quickly to security threats. There are devices that go days without connecting to the network, users who work from home or on the go, legacy systems that require manual checks, different software versions running simultaneously, and, in many cases, a lack of a clear update policy. All of this makes it difficult to keep systems secure.

In this context, continuing to rely on traditional patching methods not only slows down the response to risks but also makes it impossible to keep up with threats that are evolving at an ever-increasing pace.

ADM: Automated patching for an unpredictable world

The patching functionality included in Aranda Device Management ADM) is designed to reduce risk without increasing the operational burden.

With ADM , you can:

  • Automatically detect outdated devices
  • Prioritize patches based on criticality, user type, or device
  • Schedule silent deployments at specific times
  • Automating deployment in hybrid environments
  • Get clear reports on compliance and gaps

And it's not just about operating system patches. ADM also supports third-party applications, including productivity tools and specialized software.

Your attack surface doesn't shrink on its own

With the constant growth of threats and the speed at which they spread, waiting to take action is no longer an option. Reactive patching is tantamount to living with open vulnerabilities, leaving your infrastructure exposed at all times. Without automation or clear priorities, the update process becomes slow, manual, and difficult to scale.

With ADM, patching is no longer a burden—it becomes an advantage. By automating and centralizing patch management, you can close security gaps faster, reduce risks, and free up your IT team to focus on strategic tasks.

The result: greater safety, less exposure, and a much more efficient operation.

Ready to take the next step?

Schedule your personalized demo and see how Aranda can strengthen the security of your IT environment from the ground up.

Aranda Software | Protect what drives your business.

5 Key Tips for Choosing Field Service Software 

The cloud and mobile technologies are redefining the way we operate and connect with one another. For field service managers, these innovations are essential, as they offer ways to streamline processes and improve the quality of customer service. Keeping up with trends in IT service management is not just an advantage—it is a necessity for any company that aspires to operational efficiency and a robust service management system.

Gartner’s annual report on Mobile Service Management evaluates field service management solutions and highlights key trends that managers should consider. Below, we’ll explore the five key reasons for choosing field service software, highlighting how Aranda Field Service AFLS) meets these needs as a comprehensive solution for field service management. 

1. Stay Connected – Anytime, Anywhere  

Field service work requires staying constantly connected and informed. That’s why it’s essential that the service management software used by your managers and technicians works seamlessly across various mobile devices. In addition, it must offer essential complementary features, such as billing and fleet management. In fact, according to Gartner, service management software must also include robust social features to keep technicians and administrative staff connected in the field. This is precisely where Aranda Field Service AFLS) uninterrupted connectivity and integrated tools become crucial for effective incident management and agile technical support.

2. Mobile Technology Is Essential for Field Support  

Today, it’s impossible to overlook the importance of robust mobile capabilities for field service software. Trying to navigate complex software that isn’t optimized for mobile devices is a major challenge for those working on the road. Field service teams need high-performance mobile apps that allow users to access critical tools such as inventory management, sales, and service quotes. Mobility, connected through an efficient help desk system, will ensure effective incident management and responsive customer support. Robust customer service software must prioritize the mobile experience to optimize field productivity and ticket management from anywhere.  

3. Implementation Models Do Matter 

When choosing service management software, field service managers should consider how the solution will be deployed (for example, a SaaS solution) and determine what works best for their organization. According to Gartner, SaaS models are becoming increasingly popular among field service management teams, who value the convenience, simplicity, and cost savings that come with cloud-based software. It’s an excellent idea to choose service management software built around the SaaS model, ensuring everything runs smoothly and the business can scale effectively. The flexibility of SaaS models, combined with a web-based service desk platform, will define your company’s operational efficiency and integrates seamlessly with the online service desk.

4. The Importance of Software Integration  

Performing field service tasks often involves the use of ERP, CRM, or service desk applications. Therefore, when choosing service management software, it is increasingly important that it communicates effectively with other systems. According to the Gartner report, the strongest vendors demonstrated that they could easily integrate with third-party business applications. The ability to integrate with help desk platforms, ticket management software, and ITIL systems will be essential. A true IT service management system must ensure seamless communication between all tools, facilitating ticket management and IT support in the field. This system integration is key to efficient IT asset management and the implementation of a robust CMDB. 

5. Integration with Other Technologies for Innovation  

Technological trends such as cloud computing and mobility dominate today’s market. However, it is also important to keep an eye on other emerging technologies, such as augmented reality, wearable devices, drone technology, and even 3D printers. IT managers and directors should seek out innovative vendors who are already experimenting with these new trends to maintain a competitive edge. Aranda Software’s vision includes adapting to these innovations to offer an even more advanced service desk, capable of managing complex tickets through a service desk with maximum efficiency.  

Mobility provides service companies with a quick solution to their problems, enabling them to respond to service requests immediately, which reduces time and costs for the organization. This high responsiveness benefits field service technicians, service managers, business administrators, executive management, and, of course, customers. The organization’s overall service productivity can improve by up to 30% to 40%, while profitability can increase by up to 20% to 25%. 

Aranda Field Service AFLS) is the georeferencing application designed to boost your company’s productivity. It enables optimal request management, ensuring a timely response from field specialists. This directly translates into more efficient customer service and a significant reduction in operating costs. With a unified web console, agile implementation , and an intuitive design, AFLS streamlines daily operations. Additionally, it offers flexibility with on-premise or cloud deployment, local support in Spanish, and Aranda Query Manager included for robust reporting. Your field staff will only need a smartphone (Android or iOS) to access work orders and optimized routes. 

AFLS integrates seamlessly with our help desk, serving as a key component of the Aranda Service Management (ASMS). This powerful suite goes beyond ticket management; it is enhanced with native integrations with our IT asset management software, Aranda CMDB and Aranda Query Manager advanced reporting. Designed to meet the needs of companies across all sectors that require on-site services and support, it is the ideal solution for IT outsourcing providers, telecommunications companies, and public utilities, among others. In a business environment where IT service management is critical, this platform emerges as the leading tool for comprehensive management that ensures essential business continuity. 

Finally, Aranda Software offers solutions that adhere to ITIL v4 best practices and not only strictly comply with service level agreements (SLAs) but also enable exceptionally efficient incident management. With our solutions, your company gains the ITSM tools it truly needs to scale up to world-class IT service management, delivering unparalleled customer service.

Why Does My Company Need a Service Desk? 

If you think your business isn’t ready for—or doesn’t need—a comprehensive service management solution, reading this article will completely change your perspective. In today’s business landscape, what truly successful company in your industry serves its customers without the essential support of technology and centralized service management? This question highlights the need for a robust solution like Aranda Service Management (ASMS), which goes beyond a simple Help Desk or advanced Service Desk. 

Based on our extensive experience, the first thing we need to clarify is the capabilities of Aranda Service Management (ASMS) as an IT service management (ITSM) system: it provides a single point of contact that supports the resolution of requests, problems, or incidents within an organization, using technological resources that facilitate this work. This description lays the groundwork for understanding the vital functions of a service management suite, which encompass much more than simple technical support. It is the central ITSM tool for any modern company seeking process automation and operational efficiency. 

Practical experience underscores its value. At Redeban Multicolor, they state: “With Aranda Service Desk, part of Aranda Service Management (ASMS), we have managed to track nearly 100 percent of all cases that come into our support center, whether they originate internally or externally.” This has enabled us to build a comprehensive knowledge base to quickly resolve the most common day-to-day cases, ensure compliance with service level agreements (SLAs), and eliminate recurring issues. This demonstrates the effectiveness of incident management and Aranda Software’s capability as a leading incident management tool, offering a true technical support ticketing system integrated into ASMS. 

Redeban.

At Aranda, we have identified five key reasons why companies need a solution like Aranda Service Management (ASMS), optimizing help desk or service desk functions as part of a larger platform:

1. Multipurpose Tool for Comprehensive Management 

Aranda Service Management (ASMS) is a versatile tool that enables ticket management and various business processes from a single console. It supports requests, requirements, incidents, problems, and changes, ensuring efficient case handling, which translates into greater user satisfaction and effective, high-quality service. It is a comprehensive ticket management software and an effective customer service solution. With Aranda Service Management (ASMS), you’ll get a comprehensive ITSM solution that will transform your operational efficiency and process automation. You’ll be able to configure a complete service catalog for your IT management. 

2. Versatility and Self-Management for the Customer  

ASMS offers great flexibility for case registration and tracking through its web platform or self-service channels. This allows customers to register new cases and manage their inquiries using the integrated knowledge base (CMDB), thereby improving the autonomy and efficiency of help desk support. This help desk software enhances information management and reduces the workload on the support team, serving as a key component of a comprehensive ITSM solution.

3. Mobile Access for Customers and Agents  

Customers and end users can manage their cases from their mobile devices and view relevant information. In addition, the mobile app for agents—part of the suite—enables specialists to view, create, and edit incidents and requests, as well as track their progress. This facilitates agile and efficient IT support by leveraging the mobility offered by our service management suite. It is an omnichannel technical support ticketing system.

4. Definitive Problem Resolution and Proactive Management  

Aranda Service Management (ASMS) enables you to resolve issues permanently by identifying their root cause and establishing the issue lifecycle. This facilitates the efficient management of each case, from defining its origin, classification, escalation, and investigation, through to its resolution. A robust IT service management system helps reduce the number of incidents through prevention mechanisms and quality improvement strategies, while increasing your understanding of your CMDB infrastructure.

Aranda Service Management (ASMS) is the ITSM solution that enables you to manage services proactively in accordance with ITIL best practices. 

5. Key Metrics for Continuous Improvement  

ASMS provides access to a wealth of information, enabling you to track key metrics such as: the customers with the highest number of cases, the ratio of incidents to support requests, and the services with the most issues, the highest usage, or even those that are rarely used. These metrics are essential for initiating a process of continuous improvement, demonstrating why Aranda Software offers the best help desk tools and advanced support ticketing software within its suite. 

In addition, it allows you to set up real-time notifications for end users, keeping them informed about the status of their cases. With the ASMS web and mobile user console, end users can access this information whenever they need it, streamlining the help desk ticketing process and ticket management. 

It is a true helpdesk software solution and an efficient ticket management system for technical support that is part of a much more powerful IT service management suite.

The 3 major challenges banks face in their call centers.


While banks and insurance companies are investing in digital transformation, many still face serious bottlenecks in their help desk systems. Manual processes, slow response times, and a fragmented customer experience are common issues. Artificial intelligence (AI), when implemented effectively, can be the key to turning this situation around. 


At Aranda Software, we have identified three critical challenges that are impacting the efficiency of IT service desks in the financial sector, and which can be addressed through the proper implementation of ITIL v4-based ticket management software. 

Inefficient automation and operational overload


IT support teams receive a high volume of help desk tickets, emails, and calls every day. Without a help desk tool that offers automation and intelligent categorization, the result is overload, manual errors, and low customer satisfaction. 

In 2023, AI generated $447 billion in savings for the global banking sector. Automated processes are up to 90% faster, and operating costs are projected to decrease by 22–25% over the next five years (Source: Business Insider Intelligence). 

Security Under Threat: When AI Speeds Up… and So Do the Attacks

AI enhances IT helpdesks, but it also creates new vulnerabilities. Without a clear strategy, it can put sensitive customer data at risk and facilitate unauthorized access. 

Here are some key facts: 

  • 91% of banks in the U.S. use AI to detect fraud, resulting in a 60–80% reduction in false positives. 
  • 83% of financial institutions report difficulties in balancing security with the pace of AI adoption. 
  • Deepfake attacks have increased by 243% over the past year. 

This requires a support ticketing software that integrates security controls, traceability, and intelligent alerts into the ITIL help desk, especially when dealing with third-party cyber incidents. 

Fragmented customer experience: personalization without intelligence

Financial customers expect a fast, efficient, and personalized experience across all channels. But if the ITIL service desk isn't equipped with modern tools, processes become impersonal, slow, and frustrating. 

AI enables: 

  • Automate up to 80% of routine tasks. 
  • Save 2.5 billion hours of work globally (Source: Gartner). 
  • Provide personalized service, as in the case of Erica, the Bank of America assistant who handles more than 1 million inquiries a day. 

But without customer service software that escalates incidents and manages the full service desk ticket lifecycle, the experience remains incomplete. Help desk management must rely on AI, but also on ITIL frameworks to meet SLAs and improve customer loyalty. 

Real-life success stories in Latin America

At Aranda Software, we have helped companies in the financial sector overcome these challenges with our ASMS solution, a unified ITIL service desk platform that integrates automation, self-service, and IT governance:

“With Aranda Service Desk, we’ve been able to track nearly 100 percent of all cases that come into our support center, whether they originate internally or externally. This has allowed us to build a comprehensive knowledge base to quickly resolve the most common day-to-day issues, ensure we meet our service level commitments, and eliminate recurring problems.” 

Redeban

The Cornerstone of Digital Security – Compliance with Regulatory Frameworks. 

Security has become an essential priority for safeguarding data integrity and user privacy; organizations must adhere to rigorous security standards established by international regulatory frameworks. In this blog post, you’ll learn more about the critical importance of reporting and ensuring compliance with regulatory frameworks such as ISO 27001, CIS Controls, HIPAA, GDPR, and PCI DSS. 

ISO 27001: 

The ISO 27001 standard, based on international best practices, establishes a set of standards for information security management. Compliance with ISO 27001 is not only a recognition of security maturity but also a guarantee of the ability to effectively protect critical information. 

CIS Controls: 

CIS Controls are an essential cornerstone of cybersecurity. Complying with these controls not only strengthens digital defenses but also establishes a robust framework for information security management. 

HIPAA: 

In the healthcare sector, the Health Insurance Portability and Accountability Act (HIPAA) sets the standards for safeguarding the privacy and security of medical information. Compliance is not only a legal obligation but also an unavoidable commitment to the confidentiality of health data. 

GDPR: 

The European Union’s General Data Protection Regulation (GDPR) sets rigorous standards for the protection of personal data. Complying with the GDPR not only helps avoid substantial fines but also demonstrates a deep respect for individuals’ privacy. 

PCI DSS: 

For companies that handle credit card information, compliance with the Payment Card Industry Data Security Standard (PCI DSS) is essential for preventing fraud and ensuring customer confidence in digital transactions. 

Aranda Security Compliance enables compliance management for over 5,000 security solutions, providing you with the necessary real-time information to generate reports—a cornerstone of security: 

Regular reporting has become the cornerstone of digital security. It is not just about complying with regulatory requirements, but about building an organizational culture rooted in accountability, continuous improvement, and agile adaptation to changes in the digital threat landscape. 

It is not only a necessary practice to avoid legal penalties, but also a fundamental strategy for building customer trust, strengthening cybersecurity, and securing the digital future of organizations. 

Learn more about the importance of identifying devices that do not comply with security policies in your organization.

In the complex world of cybersecurity, identifying devices that do not comply with established security policies is crucial to maintaining network integrity and protection. Learn about the importance of this process and how it can make the difference between a secure environment and a vulnerable one. 

Security Risks: 

Devices that do not comply with security policies can become vulnerabilities that cybercriminals can exploit. 

Identifying these devices allows organizations to take proactive measures to mitigate risks and strengthen their defenses. Once identified, non-compliant devices must be isolated from the main network to prevent the spread of potential threats. This prevents the compromised device from interacting with other systems and minimizes the risk of infection. 

Regulatory Compliance: 

In many industries, there are strict regulations regarding information security. Identifying non-compliant devices is essential to avoid legal penalties. 

The information gathered during the identification of non-compliant devices may lead to a reassessment of existing security policies. Adjustments and improvements can be made to address new threats or weaknesses identified during the identification process. 

Data Protection: 

Non-compliant devices can pose a direct threat to data confidentiality. Early detection helps prevent data breaches and protect user privacy. 

It also helps raise security awareness. Additional training can be provided to ensure that employees understand the importance of following policies and reporting any suspicious behavior. 

In conclusion, identifying devices that do not comply with security policies is essential for maintaining a secure digital environment. With Aranda Security Compliance, you can gain visibility into device security and prevent cyberattacks. With our help, organizations can protect their assets, ensure regulatory compliance, and build a robust defense against growing cyber threats.  

Digital Treasures: Defending Privacy in Organizations

Information is a valuable asset for businesses. Data protection has become a critical issue as organizations store and manage large amounts of confidential information. From customer data to trade secrets, ensuring data security is essential to a company’s success. In this blog post, we’ll explore three key aspects of why data protection is so important for businesses. 

Legal Compliance 

Data protection is a legal requirement in many jurisdictions. Companies are required to comply with specific laws and regulations that safeguard data privacy. Compliance with these regulations is essential to avoid legal penalties and maintain a strong corporate reputation. 

Customer Trust 

Customer trust is a cornerstone of business success. Customers rely on companies to fully protect their personal and financial data. Losing this trust can have disastrous consequences for a company, leading to customer churn, a tarnished public image, and a decline in revenue. The exposure of sensitive data due to a security breach can trigger a cascade of problems. 

Intellectual Property Protection 

Companies often store critical information related to intellectual property, such as trade secrets, patents, and market strategies. A leak of this information could allow competitors to gain an unfair advantage. Data protection ensures that a company’s intellectual property is safeguarded against both internal and external threats. 

Data protection is essential to a company’s success in the digital age. Complying with regulations, avoiding the costs of data breaches, ensuring business continuity, and maintaining a competitive edge are compelling reasons to prioritize data security.  

In addition to concerns about legality and ethics, data protection is also a matter of business survival. Security breaches can have a significant financial impact. The costs associated with recovering from a security breach, repairing damaged reputations, and potential customer loss are considerably high. Prioritizing data security from the outset is a wise investment to avoid these potential costs. 

Business continuity is another key consideration. In a world where cyber threats are constant, companies that lack effective data security measures risk operational disruptions. The loss of access to critical data or its compromise due to a cyberattack can paralyze operations and jeopardize the company’s long-term viability. 

Based on the above, we can conclude that any data protection measure is not an expense, but rather an investment in the company’s sustainability and growth. Aranda Software has designed its solutions to robustly address these needs, offering comprehensive platforms to centrally manage, back up, protect, and seamlessly migrate your data and devices. Preventing the loss of business information with a data protection suite 

Learn more in the video below—it’s valuable content that will help us connect even more.