Modern Service Management for the digital transformation of your educational institution
Offer all your students, teachers, administrative staff and parents a unified platform for the registration and follow-up of service requests in the different areas of your institution through a modern Service Management tool designed to facilitate an efficient operation and improve the satisfaction levels of all your users. *-
Why use our solution?
It makes life easier for the entire student community, streamlining the process for the application and delivery of services.
It enables intelligent decision making for the institution with real-time process monitoring.
Agile implementation and easy configuration that adapts perfectly to the needs of the institution.
What are the benefits for the institution?
- Single point of contact for centralised management of services.
- Omnichannel platform with modern customer service channels that make life easier for the user (mobile App, Chatbot, Web).
- Reduction of response times and traceability of each request from start to finish.
- Knowledge base that facilitates user self-service by reducing support costs.
- Customisable platform that adapts to the institution's service management needs.
- Automation of processes, notifications and connection between the different areas of the institution.
- Reduction of response times and resolution of requests.
- Automatic satisfaction surveys for continuous improvement in the delivery of services in each area of the institution.
- Real-time control and monitoring of the service management of the entire institution, with access to metrics and statistics of the different processes in each area.
- Increased productivity with intelligent request management and workload balancing.
- Integration with Microsoft Teams, and modern system for the registration and control of data related to the health status of the entire student community.
- Single point of contact for data entry by users from Microsoft Teams, with customisable survey according to the needs of the institution.
- Chatbot integrated into Microsoft Teams with customisable message for registration reminder. (Access from Microsoft Teams mobile app, desktop or web).
- Automated notifications of specific events in relation to the health status of users.
- Access to Dashboards with segmented or consolidated real-time statistics.
- Access to customisable reports by date or data category.
- Confidentiality and security of recorded information.
- Ease of implementation, configuration and administration of the solution.