IT management solutions for the financial sector
With Aranda Software solutions ensure better delivery of IT services within your organization, optimize the use of your technological resources and provide excellent quality care for your customers.
Avoid non-compliance with your SLAs
Easily manage incidents, problems and changes through ITIL-aligned IT governance that facilitates workflow automation and centralizes attention to all your processes.
Create multiple, customizable SLA groups, define times, priorities and descriptions for response times and resolution times.
Set up escalation rules and automated emails that facilitate more effective communication with members of your organization, ensuring faster problem resolution.
Gain a holistic view of your IT environment and minimize outages
Make decisions with accurate information on assets and components related to service delivery in your organization thanks to the global overview provided by the CMDB incorporated in Aranda Service Management.
Plan and execute organizational changes of any scale with Aranda Service Management ITSM software and its advanced problem and change management capabilities, ensuring compliance with deadlines and standardization of practices across your enterprise.
Track your assets in detail and visualize the dependencies between business processes, systems and related IT applications thanks to the CMDB's built-in mapping of CI connections, which helps you plan and execute changes without disrupting critical services.
With the priority matrix that incorporates Aranda Service Management, prioritize the resolution of problems that directly impact the business during daily operations or maintenance interruptions and slowdowns.
Achieve your service objectives and improve your users' experience
Optimize ticket allocation and the ability to address your requests by automatically distributing cases based on workload, agent capabilities and defined business rules.
With Aranda Service Management's omnichannel solution, offer your users a variety of channels to register and track their requests; via phone, email, web portal, mobile application or chatbot in Microsoft Teams.
Create and customize a customer portal for the automatic registration of requests by your users, providing them with agile access to your service catalog and allowing them to access information on the progress of their requests, as well as facilitating interaction with technicians through the portal's built-in chat.
Create, design and send automated satisfaction surveys via email to receive feedback from your end users and identify weaknesses and strengths in case management that allow you to implement continuous improvement in the experience you offer to your customers.
Offer users and agents a centralized knowledge base with technical information for effective 24/7 case self-management, promoting customer self-service and increasing the productivity of your technicians.
Facilitate self-management, resetting and administration of passwords by the end user, with the Password Recovery capability integrated into Aranda Service Management.
Expand the ITSM approach with an ESM / Multi Service category tool
Obtain real-time metrics and facilitate decision making
Get a complete overview of the operation, automatically grouping indicators by channel, agent and status, and access real-time data on demand, service level and service level.
Customize your dashboards to visualize day-to-day and in real time the behavior of cases on your service desk, identifying peaks and segmenting by date.
Access reports that allow you to identify firsthand the percentage of compliance for both service and solution times.
Have permanent visibility of the operation by scheduling the sending of reports automatically.
We are the first software company in Latin America to obtain
Centralized monitoring of device usage and automated management of your entire IT estate.
For the technology department of a financial institution, it is of vital importance to have a management and monitoring tool that guarantees the supply and efficient use of technological resources and also facilitates a timely response to possible changes or events.
With our Unified Management solutions, monitor in real time the non-compliance of rules, suspicious activities and/or unauthorized access to workstations and mobile devices of your company, boosting the productivity of your employees, avoiding security risks that affect the operation of the business, as well as ensuring proper use of investments in your technological equipment.
Get a 360-detailed view of each of your organization's devices and the applications installed on them, reducing hardware waste and unnecessary software purchases.
Securely enable the use of devices, applications and content for your mobile workforce, thanks to our Aranda Enterprise Mobility Management suite for enterprise mobility management that allows you to integrate advanced mobile device management, application management, content management, and mobile security functionalities from a single platform.
Remotely monitor and manage your organization's devices, reducing support times and ensuring the proper functioning of your infrastructure.
Manage data migration remotely with Aranda Data Safe. Our migration feature allows you to select new and old devices, and migrate all files and user profile settings to the new machine or operating system in minutes, without interrupting your company's operations.
Visualize in real time the applications used by your employees, identifying the levels of use given to the tools installed on each workstation in a given time (days, days, weeks, months or critical periods).
Protection against vulnerabilities and risks
Considering that financial institutions are one of the main targets of cyber-attacks cyber attacks, the functionalities of Unified Management of Aranda Software provide your company with effective effective capabilities to ensure the protection of your devices corporates and and the information contained therein.
Avoid vulnerabilities by keeping your equipment updated with the latest patches and versions released by software manufacturers. With Aranda Device Management you can automatically schedule the download of updates; install them immediately or on a scheduled basis and access notifications about updates or patches that generate security risks in your operating systems.
Protect your most critical business information against ransomware attacks, unauthorized access, theft and data loss by enabling powerful multi-layered protection with file encryption, remote access revocation, data theft prevention and geo-location of your devices with a single click from a single platform.
Lock down USB ports on your devices to prevent corporate data extraction or malware infiltration.
Assess security risks with Aranda Data Safe, identify what data is or could be at risk and determine potential IT issues to address them in advance.
Activate backups in a centralized way and get a permanent and secure backup of your critical data, with the integrated solution of Aranda Data Safe, regardless of where the data is stored and where your users are, you can generate backup copies of corporate information of your organization.
Provide secure access to corporate information stored on mobile devices through Aranda Content Management's secure container, and ensure the protection of sensitive company information, with advanced encryption and remote wiping functionalities in case of loss or theft of the mobile device.
Compliance
Compliancea regulatory mandates of the banking industry and ensure industry mandates and ensure the success of your audits. conitoring the correct use of your use of its resources dand the protection of the data stored on your equipment.
Detect for each workstation the installed licenses and define licensed and unlicensed software, by means of groupings and various criteria the solution allows you to classify the installed licensing.
Ensure compliance with data protection and corporate governance regulations, Aranda Data Safe provides centralized control over backup policies, encryption, DLP functions and business reporting.
Know the hardware and software changes in your workstations, through the configuration of alarms, and from them take corrective decisions in real time.
Access information at different levels (consolidated, listings and details) and use filters to delimit the information you want to view and export to different formats. With Aranda Device Management you will be able to track detailed data management under compliance regulations.
Access real-time dashboards and reports on your infrastructure
With the solutions of Unified Management solutions from Aranda Software you can obtain real visibility of your fixed and mobile infrastructure mobile infrastructure y and mobile infrastructure and a detailed of corporate data stored on your devices.
Access the indicators generated in real time by Aranda Query Manager, visualizing graphically the inventory metrics of your fixed and mobile infrastructure, licensed software, use of IT resources and compliance, among others.
Analyze detailed information on the management of your infrastructure through predefined or customized reports, and schedule the automatic delivery of these reports for intelligent decision making.
With 18,800 machines managed with Aranda Software's solutions, we have managed to have control of hardware and software assets and have been able to respond with agility to updates and security events that have been presented to us.
"Thanks to Aranda Asset Management, we were able to have updated information on both the hardware and software of our 2,500 workstations, so decisions regarding technology budgets have become more agile.
Gabriel Velásquez, Líder Gerencia de Producción Itaú
With Aranda Software solutions, Redeban not only automated the registration of cases, but also began to efficiently track the support service, response times and the status of the IT infrastructure, benefiting a large number of users.
We have a deep understanding of the dynamics of Latin American business, which makes us a strategic ally of our clients to face the new challenges of digital transformation.
Direct local presence in the region
We have a specialized and certified team with direct presence in 10 Latin American countries.
Flexible licensing model
We provide our clients with the necessary architecture and different models, Cloud, On-premise, Hybrid or SaaS.
Integrated and adaptable portfolio
We integrate our solutions and those of third parties, facilitating the flow of information and convergence between platforms.
Comprehensive support and advanced training
We provide comprehensive support from our support team and ongoing training to tool administrators.