Esta es la razón por la cual el tema de la “satisfacción del cliente” es prioridad en la agenda de la más alta dirección de toda organización.
La satisfacción del cliente es “el nivel del estado de ánimo de una persona que resulta de comparar el rendimiento percibido de un producto o servicio con sus expectativas” Philip Kotler.
This article is about how to improve customer service through the advantages of help desk software. The goal is to provide better customer service and have both customers and users happier, and this will be achieved by automating the service process.
Continue readingCustomer service is a universal concept: most companies have a department dedicated to it. Companies that maintain good quality on the front end of their operations are well on their way to becoming a better company and providing their customers with the quality service they deserve and should expect.
Continue readingEnsuring that the company has full control of the infrastructure, guaranteeing operability, efficient management and internal and external customer satisfaction are some of the key aspects that can be managed through the service desk.
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