Technology and the world are constantly changing, which is why companies must be at the forefront of innovations in terms of digital transformation, since technological tools are evolving and gaining new features to meet the needs of companies in different areas, such as service management.
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This is a time when business leaders, both in IT and in other areas of the companies (finance, administration, human talent, among others), are facing a series of challenges that were not foreseen. This has led to take actions and measures that seek the integration of technology to the provision of existing services, their automation and the innovation of new services in line with the new reality.
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If you think your business is not ready or does not need a Service Desk, after reading this article you will think differently.
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A lackluster IT department limits a company's ability to meet changing market demands, lengthens the time required to develop and launch new products and services, and damages business operations and stifles innovation and ultimately degrades customer satisfaction.
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Most organizations provide their employees with a laptop to perform their work. This means that when a user has a problem with that computer, they submit a ticket to their IT department.
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The function of the Help Desk is to provide users with a single point of contact through which their needs related to the use of resources and services of technological platforms are resolved and/or channeled, always according to a standard adopted by the company. Among the objectives of a help desk are.
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IT teams already have the ability to self-repair.
Several predictions have been made about the future of customer service. Today, we want to focus on self-healing service tools. a recent report states that.
Under a quality approach where trust, availability, capacity and security are basic, the importance of information technology (IT) in the support and execution of operations is recognized as fundamental by organizations.
Continue readingToday, one of the main demands of consumers is to receive exceptional service throughout their relationship with the company, which makes customer experience one of the greatest differential values.
Continue readingOne way to differentiate yourself and, above all, to gain an advantage over your competitors is to offer good customer service. Nowadays, customers want to feel well attended, as quickly as possible and that their doubts or complaints are solved. Everyone has had to wait in line for several minutes until finally someone on the other end responds.
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