3 benefits of Service Management in the Cloud

Technology and the world are constantly changing, which is why companies must be at the forefront of innovations in terms of digital transformation, since technological tools are evolving and gaining new features to meet the needs of companies in different areas, such as, for example, in service management.

Continue reading

ALBI Aranda Virtual Agent creation and consultation of cases without leaving Microsoft Teams

This is a time when business leaders, both in IT and in other areas of the companies (finance, administration, human talent, among others), are facing a series of challenges that were not foreseen. This has led to take actions and measures that seek the integration of technology to the provision of existing services, their automation and the innovation of new services in line with the new reality.

Continue reading

10 tips to improve IT performance

A lackluster IT department limits a company's ability to meet changing market demands, lengthens the time required to develop and launch new products and services, and damages business operations and stifles innovation and ultimately degrades customer satisfaction.

Continue reading

The role of a Help Desk within the organization

The function of the Help Desk is to provide users with a single point of contact through which their needs related to the use of resources and services of technological platforms are resolved and/or channeled, always according to a standard adopted by the company. Among the objectives of a help desk are.

Continue reading

The value of a Service Desk

Under a quality approach where trust, availability, capacity and security are basic, the importance of information technology (IT) in the support and execution of operations is recognized as fundamental by organizations.

Continue reading

Tips for gaining an advantage in the customer service area

One way to differentiate yourself and, above all, to gain an advantage over your competitors is to offer good customer service. Nowadays, customers want to feel well attended, as quickly as possible and that their doubts or complaints are solved. Everyone has had to wait in line for several minutes until finally someone on the other end responds.

Continue reading