Today, it is not enough to just be more proactive in monitoring and managing the performance of your service and maintenance organization. You need to create a fully connected service organization that generates value across your entire enterprise.
Continue readingMás del 48% de los presupuestos de las compañías están dedicados al software y la tendencia es aumentar este porcentaje en los próximos años, según los analistas del mercado de las TIC.
Continue readingEn alguna ocasión se ha oído hablar de “la ignorancia de la ley no exime de su cumplimiento”… Y eso en el terreno del software es en muchos casos el pan de cada día. En las empresas no se gestiona bien el licenciamiento, y eso provoca ineficiencias, falta de productividad, riesgos informáticos y legales innecesarios.
Continue readingWhen competition is fierce and companies have to focus intensely on delivering world-class service, a company's value can be compromised by an unfortunate experience.
Continue readingEver wondered how long it would take to see a return on investment in your field service software? Gartner has answered that question for you in a report. They interviewed 35 companies in different vertical markets that have partially or fully implemented field service software and found that the average time to ROI was nine months.
Continue readingITIL es la metodología mejor conocida para operaciones de TI y gestión de servicio. Adicionalmente, una Mesa de Servicio en la nube basada en ITIL hoy en día es muy relevante como una solución óptima para organizaciones de todos los tamaños.
Continue readingField service management can become a logistical nightmare if you don't have a proper system for tracking invoices and payments, and revenue from lost or late invoices could be lost. Worse, employees may be able to easily pocket money from customers, or walk off with company inventory or equipment.
Continue readingA menudo, se ofrecen consejos para ahorrar recursos y energía en casa. Sin embargo, la mayor parte del tiempo, si no contamos la que pasamos durmiendo, transcurre en el trabajo.
Continue readingWhen a company has an active presence in different Social Networks, it is exposed to receive Requests, Complaints and Claims (PQRS) from dissatisfied customers, this is a fact that will always occur; what many companies do not take into account is that a correct and quick response can generate that a customer who was previously dissatisfied, will fall in love with the company to such an extent that will begin to attract other customers.
Continue readingIT support and IT consulting are very important to improve the productivity of your business. A large proportion of today's businesses rely on the computer, whether for communications, mass production or research you will find that computers are truly an invaluable tool.
Continue reading